Job Description
Title: Supervisor - Front Office
Company Name: Asia Hotel & Resorts
Vacancy: 01
Age: 25 to 40 years
Location: Dhaka (Paltan)
Salary: Negotiable
Experience:
∎ 2 to 3 years
∎ The applicants should have experience in the following business area(s):Hotel, Resort
Published: 11 Feb 2025
Education:
∎ Bachelor of Business Studies (Pass), Diploma in Hotel Management
Requirements:
Additional Requirements:
∎ Age 25 to 40 years
Responsibilities & Context:
∎ Greet and assist guests with check-in, check-out, and inquiries.
∎ Handle guest complaints, requests, and special accommodations.
∎ Ensure VIP and repeat guests receive personalized service.
∎ Train, schedule, and oversee front desk agents and receptionists.
∎ Monitor staff performance and provide feedback.
∎ Collect & analyze guest feedback to identify areas for improvement.
∎ Ensure staff follows hotel policies and service standards.
∎ Monitor all OTA, Corporate, reservations & room allocation.
∎ Coordinate with housekeeping and maintenance for room readiness.
∎ Manage overbookings, upgrades, and walk-in guests efficiently.
∎ Cross Check Night Audit day close report and check all accurate billing, payments, and cashiering procedures.
∎ Handle discrepancies, refunds, and guest account issues.
∎ Monitor daily transactions and cash handling.
∎ Coordinate link between Front desk, housekeeping, and other departments.
∎ Ensure smooth communication regarding guest arrivals, requests, and special requirements.
∎ Conduct shift briefings to update staff on hotel occupancy and important matters.
∎ Address and resolve guest complaints professionally.
∎ Ensure guest satisfaction and loyalty.
∎ Ensure front desk operations comply with hotel policies and local regulations.
∎ Ensure all technology & equipment at the front desk are functioning properly.
∎ Ensure & monitor Front office PMS software (NICE) working properly.
∎ Monitor security measures, key control, and emergency procedures.
∎ Prepare duty roster, Monthly Inventory & front office report.
∎ Assist in crisis management when necessary.
∎ Greet and assist guests with check-in, check-out, and inquiries.
∎ Handle guest complaints, requests, and special accommodations.
∎ Ensure VIP and repeat guests receive personalized service.
∎ Train, schedule, and oversee front desk agents and receptionists.
∎ Monitor staff performance and provide feedback.
∎ Collect & analyze guest feedback to identify areas for improvement.
∎ Ensure staff follows hotel policies and service standards.
∎ Monitor all OTA, Corporate, reservations & room allocation.
∎ Coordinate with housekeeping and maintenance for room readiness.
∎ Manage overbookings, upgrades, and walk-in guests efficiently.
∎ Cross Check Night Audit day close report and check all accurate billing, payments, and cashiering procedures.
∎ Handle discrepancies, refunds, and guest account issues.
∎ Monitor daily transactions and cash handling.
∎ Coordinate link between Front desk, housekeeping, and other departments.
∎ Ensure smooth communication regarding guest arrivals, requests, and special requirements.
∎ Conduct shift briefings to update staff on hotel occupancy and important matters.
∎ Address and resolve guest complaints professionally.
∎ Ensure guest satisfaction and loyalty.
∎ Ensure front desk operations comply with hotel policies and local regulations.
∎ Ensure all technology & equipment at the front desk are functioning properly.
∎ Ensure & monitor Front office PMS software (NICE) working properly.
∎ Monitor security measures, key control, and emergency procedures.
∎ Prepare duty roster, Monthly Inventory & front office report.
∎ Assist in crisis management when necessary.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Paltan)
Company Information:
∎ Asia Hotel & Resorts
∎ 34/1 Topkhana Road, Shegun Bagicha, Dhaka - 1000, Bangladesh
∎ asiahotel.com.bd
∎ Asia Hotel & Resorts (AHR) is a 3-star boutique hotel located in the heart of Dhaka city. Our outstanding rooms and suites incorporate premium facilities and a pleasant environment, supported by cordial staffs. Over here at AHR, we have created a perfect platform for our employees to grow to their full potential.
Address::
∎ 34/1 Topkhana Road, Shegun Bagicha, Dhaka - 1000, Bangladesh
∎ asiahotel.com.bd
∎ Asia Hotel & Resorts (AHR) is a 3-star boutique hotel located in the heart of Dhaka city. Our outstanding rooms and suites incorporate premium facilities and a pleasant environment, supported by cordial staffs. Over here at AHR, we have created a perfect platform for our employees to grow to their full potential.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 10 Mar 2025
Category: Hospitality/ Travel/ Tourism
