Supervisor (Field Operations)

Job Description

Title: Supervisor (Field Operations)

Company Name: Nexdecade Technology (Pvt.) Ltd

Vacancy: --

Age: 24 to 35 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 2 to 4 years

• Bachelor/Honors

• Education Bachelor’s degree (Business, Marketing, or related field preferred)

• 2 to 4 years

• Age 24 to 35 years

• Experience 2–4 years of experience in field operations, sales supervision, trade marketing, or team leadership

• Prior experience managing external field teams or promoters preferred

• Skills Strong leadership and team management capabilities

• Excellent communication, coaching, and motivation skills

• Good analytical and reporting ability

• Tech-savvy: mobile apps, dashboards, reporting tools

• Strong problem-solving and decision-making skills

• Ability to manage internal and external stakeholders effectively

• Characteristics Smart, presentable, and professional demeanor

• Confident communicator in Bangla & English

• Ability to handle escalations with maturity and diplomacy

• Organized, proactive, and results-focused

• Strong social intelligence and emotional resilience

• Position Type: Contractual Location: Field-based (assigned region; travel within locality required)

• Reporting To: DAM

  Key Responsibilities

• Team Management & Performance

• Supervise Brand Representatives and ensure daily targets are met

• Provide regular coaching, motivation, and performance feedback to field teams

• Monitor attendance, turnout and productivity of each team member

• Field Operations & Execution Ensure flawless execution of sales campaigns, outreach activities,

• and promotional drives

• Verify implementation of visibility, POSM placement, and market activation as per brand

• guidelines

• Support BRs in resolving escalated customer issues

• Reporting & Compliance

• Review and validate daily activity reports submitted by BRs

• Maintain accurate documentation, dashboards, and performance trackers

• Ensure compliance with company SOPs, campaign rules, and brand standards

• Stakeholder Management

• Build and maintain strong relationships with retailers, partners, field agencies, and local

• stakeholders

• Coordinate with Area Manager, Marketing, and Operations teams for smooth campaign

• execution

• Problem-Solving & Escalation Handling

• Identify market challenges and provide actionable solutions

• Handle escalations efficiently and ensure timely resolution

• Conduct field visits to monitor real-time performance and customer engagement quality

Performance Metrics

• Achievement of team outreach and conversion targets

• Team discipline: attendance, turnout, and reporting accuracy

• Quality of market execution and visibility compliance

• Effectiveness in coaching BRs and improving their productivity

• Stakeholder satisfaction and smooth cross-functional collaboration

• Issue resolution speed and escalation management quality