Steward
Job Description
Title: Steward
Company Name: Radisson Blu Chattogram Bay View
Vacancy: 1
Job Location: Chattogram (Chattogram Sadar)
Employment Status: Full-time
Educational Requirements:
∎ SSC, Diploma in Hotel Management
Experience Requirements:
∎ At least 1 year(s)
Job Context:
∎ Financial (Outlet, Revenue, Average Check).
∎ Customer Satisfaction and loyalty goals (GRI, Comment Cards, annual quality review).
Job Responsibilities:
∎ Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:
∎ Presents menus, suggests cocktails and/or daily specials.
∎ Exhibits knowledge of all items on the menu and wine list.
∎ Takes order.
∎ Prepares order for presentation to guest.
∎ Replenishes water.
∎ Makes and pours coffee for the customers.
∎ Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
∎ Processes customer restaurant bills promptly and accurately.
∎ Cleans tables, chairs and floor area.
∎ Resets table quickly.
∎ Polishes silverware and folds linen.
∎ Check the overall condition of the dining room, ensuring its readiness for customers.
∎ Assists service team as necessary to meet or exceed guest expectations.
∎ Log book and reservations must be read at the beginning of each shift.
∎ Possesses a valid liquor card at all times.
∎ Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. Promote all other services the hotel provides.
∎ Informs supervisor/manager of any customer dissatisfaction.
∎ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
∎ Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
∎ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
∎ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
∎ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
∎ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
∎ Performs other duties required to provide the service brand behavior and genuine hospitality
∎ Adheres to hotel policies and procedures:
∎ Attends work on time and as scheduled.
∎ Follows hotel grooming, hygiene and dress standards.
∎ Minimise safety hazards by following all safety rules and procedures.
∎ Refrain from personal conversations with other employees at the main entrance.
∎ Fill out time sheet on the completion of each shift, and have supervisor co-sign.
∎ Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
∎ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
∎ Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
∎ At all time projects a favourable image of Brand to the public.
Additional Requirements:
∎ Age at least 18 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Medical allowance, Provident fund, Gratuity, Over time allowance
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 24 Oct 2022
Company Information:
∎ 18 Oct 2022
∎ Radisson Blu Chattogram Bay View
∎ Address : SS Khaled Road Lalkhan Bazar, Chittagong, Bangladesh
∎ Web : https://www.radissonhotels.com
∎ Business : Five Star International Hotel
Category: Hospitality/ Travel/ Tourism
: To create 100% Guest satisfaction by delivering food and beverage service to restaurant guests.
Source: bdjobs.com
Deadline Expired on 24th Oct 2022
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