Experience
- 1 to 3 years
- The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM), Automobile, Chemical Industries, Electronic Equipment/Home Appliances, Group of Companies, Wholesale
Education
Bachelor’s degree; Business, Marketing or Communications
1–3 years in customer care or service CRM.
Female candidates are strongly encouraged to apply.
Requirements
- 1 to 3 years
- The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM), Automobile, Chemical Industries, Electronic Equipment/Home Appliances, Group of Companies, Wholesale
Skills Required
Responsibilities & Context
ACI Motors has recently launched its Passenger Car Business (GWM) and requires dedicated customer relationship management to ensure a seamless customer experience. Therefore, a Sr./Customer Relationship Executive is required to manage customer inquiries, coordinate service appointments, address complaints, follow up on customer feedback, and strengthen customer engagement to enhance satisfaction, loyalty, and long-term retention.
Major responsibilities are:
Contact customers to arrange service appointments and reminders.
Record enquiries, complaints and feedback in the CRM.
Coordinate customer requests with advisors and workshop teams.
Track open complaints and follow up until resolution.
Update customers on agreed actions and response timelines.
Conduct post-service calls to check customer satisfaction.
Identify recurring concerns and share them with service leaders.
Maintain accurate customer and vehicle contact records.
Prepare reports on feedback, complaints and follow-up status.
Support service campaigns and customer retention activities.
Job Other Benifits
- T/A,Provident fund,Medical allowance,Performance bonus,Mobile bill,Insurance,Profit share,Gratuity
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2