Executive – CRM (Real Estate)

• At least 2 years
• The applicants should have experience in the following business area(s): Real Estate

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Real Estate

• Excellent verbal and written communication skills.

• Strong customer relationship management skills.

• Good knowledge of real estate sales, booking, and post-sales processes.

• Proficiency in Microsoft Office, particularly MS Excel.

• Knowledge of CRM software and customer database management.

· Receive customer information and lead handover details from the Telemarketing Team and coordinate with the respective Sales Executives.

· Monitor sales follow-ups, customer interactions, meeting outcomes, and booking progress in coordination with the Sales Team.

· Assist customers with project information, apartment specifications, pricing, payment plans, and booking procedures.

· Coordinate booking, confirmation, agreement preparation, execution, and related documentation with the Sales, Accounts, and Legal Teams.

· Maintain accurate customer records, booking details, agreement status, and payment schedules in the CRM database.

· Maintain regular communication with customers after successful booking and sales confirmation.

· Provide timely updates on project development and construction progress in coordination with the Engineering and Project Teams.

· Communicate installment schedules, payment deadlines, and outstanding dues to customers in coordination with the Accounts Team.

· Handle customer inquiries, requests, feedback, and complaints, ensuring proper follow-up and resolution.

· Coordinate with relevant departments to resolve customer complaints and service requests within the required timeframe.

· Coordinate handover schedules, customer communication, final payment confirmation, and necessary documentation.

· Coordinate post-handover maintenance requests, warranty-related issues, and after-sales service with the concerned departments.

· Conduct periodic customer satisfaction follow-ups and maintain long-term relationships with existing customers.

· Maintain updated CRM records covering sales, booking, payments, construction updates, handover, complaints, and after-sales services.

· Prepare and submit daily, weekly, and monthly CRM activity reports, ensuring proper documentation and confidentiality of customer information.