Experience
- At least 4 years
- The applicants should have experience in the following business area(s): Group of Companies, Automobile
Education
Master's/ Bachelor’s degree in Mechanical Engineering or Automobile.
4+ years of proven experience as supervisory technical role in automobile service workshop.
Familiarity with point-of-sale (POS) systems and operational management tools.
Proficiency in using inventory management or retail management software systems.
Requirements
- At least 4 years
- The applicants should have experience in the following business area(s): Group of Companies, Automobile
Skills Required
Additional Requirements
Experience in handling high-traffic environments and managing large teams.
Strong leadership and people management skills with the ability to motivate and develop a team.
Responsibilities & Context
ACI Motors has recently launched its Passenger Car Business (GWM) and requires dedicated service supervision to ensure efficient workshop operations. Therefore, an Assistant Manager – Service is required to lead service teams, maintain repair quality, monitor technician performance and workshop productivity, ensure timely vehicle delivery, and enhance customer satisfaction through effective service management.
Major responsibilities are:
Oversee daily workshop and service centre operations to ensure efficient service delivery and repair quality.
Lead, guide, and supervise service engineers and technicians in executing assigned repair and maintenance jobs.
Monitor repair progress, job priorities, turnaround time, and timely vehicle delivery to customers.
Ensure all repairs and maintenance activities comply with GWM-approved service procedures, standards, and company policies.
Diagnose and review complex technical faults, provide guidance, and escalate unresolved issues when required.
Coordinate with spare parts and other relevant teams to ensure smooth workflow and timely availability of required components.
Monitor repair quality, repeat complaints, customer feedback, and take corrective actions to improve service standards.
Track and evaluate technician KPIs, productivity, efficiency, working bay utilization, and overall workshop performance.
Prepare daily, weekly, and monthly service operation reports, performance documentation, and management updates.
Ensure workshop safety, equipment readiness, cleanliness, housekeeping, and implementation of new operational procedures and guidelines.
Job Other Benifits
- Provident fund,T/A,Medical allowance,Mobile bill,Performance bonus,Insurance,Profit share,Gratuity
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2