Sr. Sales & Reservation Officer

Job Description

Title: Sr. Sales & Reservation Officer

Company Name: Sikder Air International

Vacancy: --

Age: At least 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent

• At least 5 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent

• Age At least 35 years

• The applicants should have experience in the following area(s): Air Ticketing and reservation.

• The applicants should have experience in the following business area(s): Travel Agent.

• Proven working experience in the Reservation & Ticketing Department.

• Excellent knowledge of Amadeus, and Galileo, sabre

• Know issues, reissues, and refunds.

• Well-versed in various areas of travel (domestic, international, online booking, group booking).

• Ability to present and communicate with clients effectively.

• Good Communication skills (both oral and written).

• An outgoing, confident, and energetic personality.

• Must have to be experience with air ticketing software GDS.

• Manage a team of reservation officers to ensure efficient and accurate handling of customer bookings and inquiries.

• Take work reports from junior officers and provide necessary feedback.

• Conduct daily analysis of market competition and industry trends to identify opportunities for sales growth and develop strategies accordingly.

• Train and mentor reservation officers to enhance their skills and knowledge of travel industry trends and best practices.

• Oversee the reservation process from start to finish, ensuring compliance with company policies and procedures.

• Handle escalated customer inquiries and complaints promptly and effectively, striving to achieve satisfactory resolutions while maintaining a high level of professionalism.

• Collaborate with other departments such as customer service, sales, and finance to optimize reservation processes and enhance customer satisfaction.

• Stay updated on airline policies, fare structures, and industry regulations to provide accurate information to customers and team members.

• Analyse reservation data and performance metrics to identify areas for improvement and implement strategies for operational efficiency and profitability.

• Provide comprehensive assistance to customers regarding flight schedules, fares, connections, and travel documentation issuance.

• Issue tickets and other travel documents.

• Assist passengers with check-in procedures, baggage handling, and addressing any special needs or concerns throughout their travel journey.

• Address passenger concerns, resolve issues, and escalate complex problems to supervisors or management when necessary.

• Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2