Sr. Executive, Customer Service

Job Description

Title: Sr. Executive, Customer Service

Company Name: A Reputed Company

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Arts (BA) in English

Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s): Customer Service
∎ The applicants should have experience in the following business area(s): Garments Accessories

Job Context:
∎ We have our own factory with a one-stop-shop production facility serving the print and packaging industry.
∎ We are looking for a dynamic, hardworking, intelligent, self-motivated person.

Job Responsibilities:
∎ Responsible for communicating with different clients time to time over phone.
∎ Attend all customer complaints according to company procedures and service standers.
∎ Handle all relevant issue with customers in relation to slow payment/disputes to improve DSO (Day sales outstanding).
∎ Communicate directly with customers by phone or e-mail; visit customers as and when required.
∎ Respond promptly to customer inquiries; handle and resolve customer complaints.
∎ Obtain and evaluate all relevant information to handle product and service inquiries.
∎ Provide pricing and delivery information.
∎ Perform customer verification and set up new customer accounts.
∎ Process orders, forms, applications, and requests.
∎ Organize workflow to meet customer time frames.
∎ Liaison with the relevant departments to ensure orders are received and processed as required by customers.
∎ Assist to clear backlog orders/shipments to improve delivery performance.
∎ Manage customers' accounts and databases.
∎ Keep records of customer interactions and transactions.
∎ Record details of inquiries, comments, and complaints.
∎ Record details of actions taken.
∎ Prepare and distribute customer activity reports.
∎ Need to work with ERP System.
∎ To provide delivery schedule to production and dispatch department for all the next day deliveries for the customers.
∎ Every order details needs to be thoroughly checked from CS end before posting for production.

Additional Requirements:
∎ Age 23 to 35 years
∎ Both males and females are allowed to apply
∎ Sound communication in English is a must otherwise need not apply.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Insurance, Gratuity, Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Free Transport Facility/ Pickup & Drop
∎ Earn Leave
∎ Allowance/ Incentives - To become Mother/Father, For Getting Marriage, For Death of blood relatives.

Job Source: Online Job Posting.

Application Deadline: 26 Jan 2022

Company Information:
∎ 27 Dec 2021
∎ A Reputed Company
∎ Business : Enam Trims Limited is a garments accessories company was established in the year 2018. It is primarily an export oriented accessories company catering to buyers. Our products consist of woven label, offset printing label, flexo printing label, screen printing label, stickers, photo insert card, business card and hand tag. It has different types of cutting and folding machines with ultrasonic, laser and die cut facilities.

Category: Customer Support/Call Centre

: Only apply the candidates who are dedicated and have pure practical & operational experience in Customer Service (CS) in Accessories & Printing. Otherwise, no need to apply.

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