Software Support Engineer

Job Description

Title: Software Support Engineer

Company Name: BJIT Ltd.

Vacancy: 1

Location: Dhaka

Salary: Negotiable

Experience:
∎ At least 2 years

Published: 12 Mar 2024

Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering

Requirements:

Additional Requirements:
∎ Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent combination of education and experience
∎ Proven work experience as a Technical Support Engineer for computer applications, ERP solutions, and databases
∎ Knowledge of relational database management systems (RDBMS) and SQL queries
∎ Experience implementing, using, and managing ERP applications and databases for at least 1 year.
∎ Programming experience in .NET/Java and/or experience with Oracle/MS SQL databases
∎ Proficiency in Microsoft Office applications and familiarity with remote desktop and help desk software.
∎ Strong analytical and critical thinking skills
∎ Excellent communication in English, proactive, and interpersonal skills
∎ Ability to diagnose and troubleshoot technical issues in software, databases, or computer applications.
∎ Familiarity with ticketing systems (such as ServiceNow)
∎ Experience in end-user support and working within strict deadlines.
∎ Ability to follow defined processes and adapt to changes.
∎ Good-to-have experience with SLA-based projects and technical knowledge of PLM/SAP/ERP systems.
∎ Capable of working under pressure and agreeing to night shift work requirements
∎ Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent combination of education and experience
∎ Proven work experience as a Technical Support Engineer for computer applications, ERP solutions, and databases
∎ Knowledge of relational database management systems (RDBMS) and SQL queries
∎ Experience implementing, using, and managing ERP applications and databases for at least 1 year.
∎ Programming experience in .NET/Java and/or experience with Oracle/MS SQL databases
∎ Proficiency in Microsoft Office applications and familiarity with remote desktop and help desk software.
∎ Strong analytical and critical thinking skills
∎ Excellent communication in English, proactive, and interpersonal skills
∎ Ability to diagnose and troubleshoot technical issues in software, databases, or computer applications.
∎ Familiarity with ticketing systems (such as ServiceNow)
∎ Experience in end-user support and working within strict deadlines.
∎ Ability to follow defined processes and adapt to changes.
∎ Good-to-have experience with SLA-based projects and technical knowledge of PLM/SAP/ERP systems.
∎ Capable of working under pressure and agreeing to night shift work requirements

Responsibilities & Context:
∎ Research and identify solutions to software, database, and application issues.
∎ Take ownership of customer-reported issues and ensure resolution within SLA.
∎ Ask targeted questions to understand the root cause of problems quickly.
∎ Track and resolve computer system issues.
∎ Guide clients through troubleshooting steps via phone, email, or chat.
∎ Escalate unresolved issues to appropriate stakeholders.·         Provide prompt and accurate feedback to customers.
∎ Refer to internal or external resources for accurate technical solutions.
∎ Ensure thorough documentation of all issues.
∎ Prioritize and manage multiple open issues simultaneously.
∎ Document technical knowledge and maintain manuals.·         Deploy new software releases on test and production environments.
∎ Maintain positive relationships with clients and end-users.
∎ Work flexible shifts to accommodate global time zones, including approximately 1 week of night shifts per month.
∎ Research and identify solutions to software, database, and application issues.
∎ Take ownership of customer-reported issues and ensure resolution within SLA.
∎ Ask targeted questions to understand the root cause of problems quickly.
∎ Track and resolve computer system issues.
∎ Guide clients through troubleshooting steps via phone, email, or chat.
∎ Escalate unresolved issues to appropriate stakeholders.·         Provide prompt and accurate feedback to customers.
∎ Refer to internal or external resources for accurate technical solutions.
∎ Ensure thorough documentation of all issues.
∎ Prioritize and manage multiple open issues simultaneously.
∎ Document technical knowledge and maintain manuals.·         Deploy new software releases on test and production environments.
∎ Maintain positive relationships with clients and end-users.
∎ Work flexible shifts to accommodate global time zones, including approximately 1 week of night shifts per month.

Compensation & Other Benefits:
∎ Performance bonus.
∎ Weekly 2 holidays (Saturday-Sunday).
∎ Lunch Facilities: Partially Subsidize.
∎ Salary Review: Yearly.
∎ Medical Benefits (Only Employee).
∎ Festival Bonus: 3 (Yearly).
∎ Facilities for skill development.
∎ Sponsorship for professional certification
∎ Performance bonus.
∎ Weekly 2 holidays (Saturday-Sunday).
∎ Lunch Facilities: Partially Subsidize.
∎ Salary Review: Yearly.
∎ Medical Benefits (Only Employee).
∎ Festival Bonus: 3 (Yearly).
∎ Facilities for skill development.
∎ Sponsorship for professional certification

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ BJIT Ltd.
∎ House # 2275, 2279, Pachkhola, Dhaka-1212

Address::
∎ House # 2275, 2279, Pachkhola, Dhaka-1212

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 11 Apr 2024

Category: IT/Telecommunication

Source: bdjobs.com

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