Job Description

Title: Service Operator

Company Name: ADDIE Soft Limited

Vacancy: 04

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Diploma in any Discipline / Graduate from any reputed university.
∎ Qualification is not mandatory for outstanding experienced/ If you know what we need.
∎ Skills Required: Email Communications, MS Word/ Excel/ PowerPoint/ OneNote, Photoshop

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Service Operations, software support
∎ The applicants should have experience in the following business area(s): Software Company, IT Enabled Service

Job Context:
∎ ADDIE Soft Ltd. is a CMMI LEVEL - 3 and ISO 9001:2015 certified company and WINNER of BASIS National ICT Award 2018. It is a qualified software company established in the year 2007, which is developing software, web application, mobile apps, Govt. projects, and ERP solutions for E-Governance, Digital Education, Fintech, and Corporate Organizations.
∎ ADDIE Soft Ltd. is seeking service personnel to join its team based in Dhaka and provide service to the clients using its technology platform. The successful candidate needs to have 1-2 years of experience working in the service sector in any reputed software development company.

Job Responsibilities:
∎ Have to work on a specific project/client assigned by the company.
∎ Work as a bridge between client & company.
∎ Have to direct and control the processing and fulfillment of client requirements, fielding client inquiries, and resolving client complaints.
∎ Provide user training during the implementation of software to a client.
∎ Maintain a daily work log report.
∎ Have to control all the technical configurations of the assigned project.
∎ Must have good knowledge in preparing letters or e-mail replies etc.
∎ Should have the capability to ensure quality customer service.
∎ Handle and resolve customer complaints.
∎ Have to enjoy client service job and have the mentality to win the challenges.

Additional Requirements:
∎ Age 22 to 32 years
∎ Both males and females are allowed to apply
∎ Should have basic knowledge about web development, customized software, and business management software.
∎ Should know Bengali & English typing with good speed.
∎ Should be smart, Dynamic, hardworking, innovative, self-motivated & team player.
∎ Must have excellent communication skills in both English and Bangla.
∎ Must have a positive desire to meet the given task.
∎ Must have strong administrative power.
∎ Good knowledge of the local IT industry.

Salary: Tk. 8000 - 12000 (Monthly)

Compensation & Other Benefits:
∎ Tour allowance
∎ Salary Review: Yearly

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 14 Jan 2022

Company Information:
∎ 15 Dec 2021
∎ ADDIE Soft Limited
∎ Address : 2nd Floor, House # 23 (Old - 660), Road # 11 (Old - 32), Dhanmondi Dhaka - 1209, Bangladesh
∎ Web : www.addiesoft.com
∎ Business : Web & Software Solution

Category: Data Entry/Operator/BPO

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Source: bdjobs.com

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