Service Executive (Tele Sales)

Job Description

Title: Service Executive (Tele Sales)

Company Name: Palki Limited

Vacancy: 5

Age: 22 to 35 years

Job Location: Dhaka (Mohammadpur)

Salary: Tk. 14000 - 18000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Direct Selling/Marketing Service Company, Event Management, IT Enabled Service, Telecommunication, Web Media/Blog, Advertising Technology (AdTech) Startup, Advertising Agency, Hospital, Technical Infrastructure
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Bachelor/Honors
• Higher Secondary
• Diploma
• Masters

• 1 to 2 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Direct Selling/Marketing Service Company, Event Management, IT Enabled Service, Telecommunication, Web Media/Blog, Advertising Technology (AdTech) Startup, Advertising Agency, Hospital, Technical Infrastructure
• Freshers are also encouraged to apply.

• Age 22 to 35 years
• Only Female

• At least 1 year of experience in customer service or a similar role.
• Strong computer skills, including proficiency in MS Office applications.
• Excellent communication skills in both Bengali and English.
• Ability to work independently and handle multiple tasks efficiently.
• Polite, patient, and professional attitude with customers.
• Strong communication and interpersonal skills.
• Good communication skills.
• Proficiency in Computer operation.
• Patience, empathy and service-oriented mindset.
• Ability to work independently and as part of a team.

Skills & Expertise on:

• Call Center
• Customer Support/ Client Service
• Sales
• Sales & Marketing
• Sales Executive
• Tele Marketing
• Telemarketing and direct sales
• Telesales
• Tele Service
• Customer Satisfaction
• Customer handling

Palki Matchmaking Ltd., the leading marriage media in Bangladesh, is looking for a dedicated and friendly Female Customer Service Executive to join our office team. You will be the first point of contact for our clients, ensuring smooth communication and providing excellent service.

Responsibilities:

• Must need client dealing experiences.

• Assist customers in matchmaking services using our specialized computer systems.

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.

• Maintain and update client profiles and databases with accuracy and attention to detail.

• Proactively approach potential clients to explain our services and build long-term relationships.

• Coordinate with team members to provide seamless matchmaking and customer support.

• Handle sensitive client information with confidentiality and professionalism.

Experience Requirements

• 1–3 years of experience in client dealing, customer service, relationship management, or a similar role.

• Experience in the matchmaking, hospitality, customer relations, or service industry will be an advantage.

Additional Requirements

• Excellent verbal and written communication skills in Bangla.

• Good command of English will be an advantage.

• Strong interpersonal and client-handling skills.

• Professional, patient, polite, and service-oriented attitude.

• Ability to handle difficult conversations and resolve client concerns.

• Basic computer skills, including Microsoft Office, email, and data entry.

• Ability to maintain confidentiality and build client trust.

Educational Requirements

• Bachelor’s degree in any discipline from a recognized university.

• Candidates with relevant professional experience will receive preference.

Employment Status: Full Time (6 days a week).

Working Hours: 10am - 6pm

• Performance bonus
• Salary Review: Yearly

Benefits:

• Attractive performance-based incentives.

• Friendly and inclusive work environment.

• Training and skill development opportunities.

Job Nature:

• Office-based (Mohammadpur).