Service Executive (Laptop & Desktop Service - Level 2/3)

Job Description

Title: Service Executive (Laptop & Desktop Service - Level 2/3)

Company Name: Service Center

Vacancy: 2

Age: 20 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• 2 to 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Age 20 to 35 years
• Only Male

We are looking for skilled Level 2-3 Laptop/Desktop Service Technician who is experienced in hardware troubleshooting, motherboard-level diagnosis, and software issue resolution.

Job Responsibilities

1. Diagnose and repair hardware issues in laptops and desktops (motherboard, RAM, HDD/SSD, display, keyboard, charging port, etc.)

2. Perform chip-level troubleshooting and component-level problem solving (Level 2-3 standard)

3. Update/flash BIOS and resolve BIOS-related issues (boot failure, password lock, corrupted BIOS, etc.)

4. Diagnose and repair power-related issues (dead board, no display, no power, short circuit)

5. Perform screen/display replacement, keyboard replacement, and other component-level replacements

6. Install and reinstall operating systems, update drivers, and configure software

7. Handle virus/malware removal and data recovery tasks

8. Perform thermal paste replacement, fan cleaning, and cooling system maintenance

9. Test and replace laptop batteries, adapters, and charging circuits

10. Receive customer devices, understand the issue, and prepare diagnostic reports

11. Assist with warranty and after-sales service related tasks

12. Communicate directly with clients when needed to explain issues and provide solutions

13. Maintain service records, job sheets, and inventory of tools and spare parts