Service Engineer

Job Description

Title: Service Engineer

Company Name: Tycoon Hi-Tech Park Ltd.

Vacancy: 20

Age: At least 20 years

Job Location: Anywhere in Bangladesh, Dhaka, Kushtia

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances,Mobile Accessories,Shop/Showroom

• Diploma in Refrigeration and air Conditioning
• Diploma in Electronics
• Bachelor of Science (BSc)

• At least 3 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances,Mobile Accessories,Shop/Showroom

• Age At least 20 years

Technical Service & Repair:

• Diagnose and repair faults in appliances such as ACs, refrigerators, TVs, washing machines, and other home appliances.
• Perform routine maintenance and servicing as per manufacturer guidelines.
• Replace defective parts using proper tools and techniques.

On-Site Visits:

• Visit customer homes or service locations to perform installation, servicing, or troubleshooting.
• Ensure all safety and operational protocols are followed during field visits.

Installation & Commissioning:

• Install new appliances at customer locations.
• Test equipment after installation to ensure proper functionality.

Customer Interaction:

• Communicate clearly with customers to understand issues and explain the work done.
• Provide usage and maintenance tips to customers to improve appliance longevity.
• Handle customer complaints professionally and resolve them effectively

Quality Control & Testing:

• Conduct post-repair testing to confirm successful repair and safety compliance.
• Ensure repairs are in line with brand/service standards.

Spare Parts Management:

• Manage and track spare parts inventory.
• Ensure correct parts are used and report shortages or ordering needs.

Reporting & Documentation:

• Maintain service records, job sheets, and customer feedback forms.
• Report major faults or recurring issues to senior technicians or supervisors.

Coordination & Follow-Up:

• Coordinate with service centers, vendors, and logistics for parts and technical support.
• Follow up with customers after service to ensure satisfaction.

Training & Skill Upgradation:

• Stay updated on the latest technology and service techniques for modern appliances.
• Attend workshops or manufacturer training programs as required.

• T/A,Mobile bill,Provident fund,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2