Job Description
Title: Service Coordinator
Company Name: Star Tech & Engineering Ltd.
Vacancy: 01
Age: 35 to 45 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 10 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, Computer Hardware/Network Companies
Published: 26 Feb 2025
Education:
∎ Bachelor of Science (BSc)
Requirements:
Additional Requirements:
∎ Age 35 to 45 years
∎ Strong leadership and team management skills.
∎ Excellent problem-solving and decision-making abilities.
∎ Strong understanding of IT hardware, networking, and technical support processes.
∎ Proficiency in service management software and tools.
∎ Strong communication and customer service skills.
∎ Excellent written and verbal communication in English.
∎ Strong leadership and team management skills.
∎ Excellent problem-solving and decision-making abilities.
∎ Strong understanding of IT hardware, networking, and technical support processes.
∎ Proficiency in service management software and tools.
∎ Strong communication and customer service skills.
∎ Excellent written and verbal communication in English.
Responsibilities & Context:
∎ Oversee the daily operations of the IT service and RMA departments.
∎ Ensure timely and effective resolution of service requests, repairs, and technical support issues.
∎ Coordinate with internal teams to optimize service workflows and minimize turnaround time.
∎ Monitor service requests, escalations, and complaints to ensure high customer satisfaction.
∎ Implement and maintain service policies, procedures, and best practices.
∎ Supervise the RMA process, ensuring proper handling of defective or returned products.
∎ Coordinate with vendors and suppliers for warranty claims and replacement processing.
∎ Maintain accurate records of all RMA transactions, tracking returns and repairs efficiently.
∎ Ensure compliance with company and vendor warranty policies.
∎ Assign and track service tasks to technicians and support staff.
∎ Provide guidance and support to service and RMA teams to improve performance.
∎ Organize training sessions to enhance technical and customer service skills.
∎ Act as a primary point of contact for service-related inquiries and escalations.
∎ Communicate service updates and resolutions to customers promptly.
∎ Gather customer feedback to identify areas for service improvement.
∎ Maintain accurate service and RMA documentation, including service reports, RMA logs, and inventory records.Ensure proper stock management of spare parts and replacement units.
∎ Generate service performance reports for management review.
∎ Any other task assigned by management.
∎ Job Context:The Service Coordinator is responsible for managing the IT service and RMA departments, ensuring efficient service delivery, high customer satisfaction, and smooth operations. This role involves overseeing service and RMA teams, optimizing workflows, and implementing strategies to enhance overall service performance.
∎ JOB RESPONSIBILITIES:
∎ Oversee the daily operations of the IT service and RMA departments.
∎ Ensure timely and effective resolution of service requests, repairs, and technical support issues.
∎ Coordinate with internal teams to optimize service workflows and minimize turnaround time.
∎ Monitor service requests, escalations, and complaints to ensure high customer satisfaction.
∎ Implement and maintain service policies, procedures, and best practices.
∎ Supervise the RMA process, ensuring proper handling of defective or returned products.
∎ Coordinate with vendors and suppliers for warranty claims and replacement processing.
∎ Maintain accurate records of all RMA transactions, tracking returns and repairs efficiently.
∎ Ensure compliance with company and vendor warranty policies.
∎ Assign and track service tasks to technicians and support staff.
∎ Provide guidance and support to service and RMA teams to improve performance.
∎ Organize training sessions to enhance technical and customer service skills.
∎ Act as a primary point of contact for service-related inquiries and escalations.
∎ Communicate service updates and resolutions to customers promptly.
∎ Gather customer feedback to identify areas for service improvement.
∎ Maintain accurate service and RMA documentation, including service reports, RMA logs, and inventory records.Ensure proper stock management of spare parts and replacement units.
∎ Generate service performance reports for management review.
∎ Any other task assigned by management.
Compensation & Other Benefits:
∎ Mobile bill, Credit card, Medical allowance, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive salary package for deserving candidates.
∎ Very good working environment.
∎ Leave: As per policy with encashment.
∎ Attractive salary package for deserving candidates.
∎ Very good working environment.
∎ Leave: As per policy with encashment.
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka
Company Information:
∎ Star Tech & Engineering Ltd.
∎ 28, Kazi Nazrul islam Avenue, Bangla Motor, Dhaka -1000
∎ STAR TECH & ENGINEERING LTD is one of the leading Computer Hardware, Laptop & Networking product retailer and wholesaler in Bangladesh. Star Tech is pledge bound to ensure the best services and solutions to its customers, offering a rewarding experience in purchasing and owning a Star Tech product. Customers` satisfaction and loyalty oblige Star Tech for furthering efforts and deliver the largest array of IT products nationwide.
Address::
∎ 28, Kazi Nazrul islam Avenue, Bangla Motor, Dhaka -1000
∎ STAR TECH & ENGINEERING LTD is one of the leading Computer Hardware, Laptop & Networking product retailer and wholesaler in Bangladesh. Star Tech is pledge bound to ensure the best services and solutions to its customers, offering a rewarding experience in purchasing and owning a Star Tech product. Customers` satisfaction and loyalty oblige Star Tech for furthering efforts and deliver the largest array of IT products nationwide.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Mar 2025
Category: IT/Telecommunication
