Service, Coordinator

Job Description

Title: Service, Coordinator

Company Name: Star Tech & Engineering Ltd.

Vacancy: 03

Age: 30 to 45 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 7 to 10 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies

• Bachelor/Honors

• Bachelor’s degree in IT, Computer Science, Business Administration, or any related field.

• 7 to 10 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies

• Age 30 to 45 years
• Only Male

• Strong leadership and team management skills.

• Excellent problem-solving and decision-making abilities.

• Strong understanding of IT hardware, networking, and technical support processes.

• Proficiency in service management software and tools.

• Strong communication and customer service skills.

• Excellent written and verbal communication in English.

• Oversee the daily operations of the IT service and RMA departments.

• Ensure timely and effective resolution of service requests, repairs, and technical support issues.

• Coordinate with internal teams to optimize service workflows and minimize turnaround time.

• Monitor service requests, escalations, and complaints to ensure high customer satisfaction.

• Implement and maintain service policies, procedures, and best practices.

• Supervise the RMA process, ensuring proper handling of defective or returned products.

• Coordinate with vendors and suppliers for warranty claims and replacement processing.

• Maintain accurate records of all RMA transactions, tracking returns and repairs efficiently.

• Ensure compliance with company and vendor warranty policies.

• Assign and track service tasks to technicians and support staff.

• Provide guidance and support to service and RMA teams to improve performance.

• Organize training sessions to enhance technical and customer service skills.

• Act as a primary point of contact for service-related inquiries and escalations.

• Communicate service updates and resolutions to customers promptly.

• Gather customer feedback to identify areas for service improvement.

• Maintain accurate service and RMA documentation, including service reports, RMA logs, and inventory records.

• Ensure proper stock management of spare parts and replacement units.

• Generate service performance reports for management review.

• Coordinate with cross-functional teams (Sales, Purchase, and Product) to ensure timely service delivery and effective warranty support for customers.

• Establish service booths in multiple locations to ensure wider customer reach, faster service delivery, and improved after-sales support. Each booth will be equipped with trained staff and necessary resources to handle service requests efficiently.

• Any other task assigned by management.

• Mobile bill,Credit card
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Attractive salary package for deserving candidates.

• Very good working environment.

• Leave-As per policy with encasement.

• Group Life & Health Insurance Facilities