Senior Guest Relation Officer
Job Description
Title: Senior Guest Relation Officer
Company Name: The Olives Residence + Suite
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Hotel Management
∎ Candidate must be graduated.
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s):
Front Office
∎ The applicants should have experience in the following business area(s):
Hotel
Job Responsibilities:
∎ Registering guests and assigns rooms. Accommodates special requests whenever possible.
∎ Assists in preregistration and blocking of rooms for reservation.
∎ Thoroughly understand and adheres to proper credit card, check-cashing, and handling policies and procedures.
∎ Understand room status and room tracking.
∎ Knows room locations, types of room availability, and room rates.
∎ Use suggestive selling techniques to sell room and to promote other services of the hotel.
∎ Coordinates room status updates with the housekeeping department by notification. Housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use program.
∎ Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
∎ File room keys (only for metal keys).
∎ Knows how to use front office equipment's and NICE software.
∎ Process guest check outs.
∎ Performing cashier related functions like posting charger to guest accounts, rising paid outs currency exchange.
∎ Follow procedures for issuing and closing safe deposit boxes used by guests.
∎ Uses proper telephone manner.
∎ Uses proper mail, package, and message handling procedures, Courier Mail Register
∎ Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meeting taking place in the hotel.
∎ Make daily guest comments statement
∎ Attends department meetings.
∎ Reports any unusual occurrences or request to the supervisor or the manager immediately.
∎ Knows all safety and emergency procedures, is aware of accident prevention policies.
∎ Maintains the cleanliness and neatness of the front desk area.
∎ Understand that business demands sometimes make it necessary to move employee from their accustomed shift to other shift.
∎ In addition, other duties as may be required as directed by Front Office Manager.
Additional Requirements:
∎ Age 20 to 26 years
∎ Both males and females are allowed to apply
∎ Candidate must be well-groomed.
∎ Should have good communication skill in English (Spoken & written).
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: September 27, 2019
Company Information:
∎ The Olives Residence + Suite
∎ Address : House#03, Road#126, Gulshan-1, Dhaka
∎ Web : www.theolivesbd.com
Category: Hospitality/ Travel/ Tourism
