Sales Executive (Catering / Sales)

Job Description

Title: Sales Executive (Catering / Sales)

Company Name: Renaissance Dhaka Gulshan Hotel RDGH

Vacancy: 1

Age: 28 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 6 years
• The applicants should have experience in the following business area(s): Hotel, Catering

• Master of Business Administration (MBA)

• 3 to 6 years
• The applicants should have experience in the following business area(s): Hotel, Catering

• Age 28 to 35 years

Safety and Security

 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Policies and Procedures

 Maintain confidentiality of proprietary materials and information.

 Protect the privacy and security of guests and coworkers.

 Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

 Follow company and department policies and procedures.

 Perform other reasonable job duties as requested by Supervisors.

Guest Relations

 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

 Address guests' service needs in a professional, positive, and timely manner.

 Thank guests with genuine appreciation and provide a fond farewell.

 Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

 Assist other employees to ensure proper coverage and prompt guest service.

Communication

 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

 Speak to guests and co-workers using clear, appropriate and professional language.

 Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

 Provide assistance to coworkers, ensuring they understand their tasks.

 Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Working with Others

 Support all co-workers and treat them with dignity and respect.

Physical Tasks

 Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Sales

 Promote awareness of brand image internally and externally.

 Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

 Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.

• Mobile bill,Medical allowance,Insurance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Attractive Service Charge benefit

• Compensatory Duty Meal

• Bereavement Leave & Others as per Law

• Group Insurance Coverage

• Uniform & Complimentary Laundry Facility

• Extensive Take Care Activities

• Engaging Work Environment

• In-house Doctor Support

• Comprehensive Learning & Development Program