Room Attendant

Job Description

Title: Room Attendant

Company Name: Renaissance Dhaka Gulshan Hotel RDGH

Vacancy: 01

Age: Na

Job Location: Bangladesh, Dhaka

Salary: Negotiable

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): Hospital, Hotel

• Higher Secondary

• 1 to 4 years
• The applicants should have experience in the following business area(s): Hospital, Hotel

Safety and Security

 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

 Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

 Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

 Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

 Complete appropriate safety training and certifications to perform work tasks.

Guest Relations

 Address guests' service needs in a professional, positive, and timely manner.

 Assist other employees to ensure proper coverage and prompt guest service.

 Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

 Thank guests with genuine appreciation and provide a fond farewell.

Communication

 Speak to guests and co-workers using clear, appropriate and professional language.

 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

 Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

 Talk with and listen to other employees to effectively exchange information.

 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

 Provide assistance to coworkers, ensuring they understand their tasks.

 Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Assists Management

 Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Working with Others

 Support all co-workers and treat them with dignity and respect.

 Partner with and assist others to promote an environment of teamwork and achieve common goals.

 Develop and maintain positive and productive working relationships with other employees and departments.

 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

 Comply with quality assurance expectations and standards.

Physical Tasks

 Stand, sit, or walk for an extended period of time or for an entire work shift.

 Enter and locate work-related information using computers and/or point of sale systems.

 Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Housekeeping Protocol

 Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.

 Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.

 Respond promptly to requests from guests, Front Desk, or At Your Service requests.

 Request preventative maintenance or non-urgent repairs using appropriate method (e.g., Hotline, Guest ware, Mystique, MLR communication).

 Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete.

 Check with the appropriate source (e.g., Housekeeping office, manager/supervisor) for additional assignments throughout the shift.

 Identify room assignments and type of cleaning required for each.

Housekeeping Coordination

 Close out house at the end of shift to ensure assigned rooms were cleaned and communicate issues to next shift.

 Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.

 Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.

 Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.

 Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check out, but bags were found in the room).

 Prepare and distribute room assignments to Housekeeping staff.

 Coordinate VIP service to ensure VIP's needs are met throughout the stay.

 Record, monitor, and update list of ‘Do Not Disturb' rooms.

 Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.

 Document discrepant rooms and submit to Front Desk, Manager, or Accounting.

 Assign rush rooms and rooms previously on the ‘Do Not Disturb' list to Housekeepers as they occur.

 Communicate with Housekeepers throughout the day to ensure that vacant dirty rooms are cleaned by the necessary time.

• Insurance
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize

• Attractive Service Charge benefit

• Compensatory Duty Meal

• Bereavement Leave & Others as per Law

• Group Insurance Coverage

• Uniform & Complimentary Laundry Facility

• Extensive Take Care Activities

• Engaging Work Environment

• In-house Doctor Support

• Comprehensive Learning & Development Program