Receptionist / Front Desk Executive

Job Description

Title: Receptionist / Front Desk Executive

Company Name: USB Specialized Hospital

Vacancy: 10

Age: 22 to 40 years

Job Location: Dhaka (Uttara Sector 6)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• 4 to 5 years
• The applicants should have experience in the following business area(s): Hospital

Published: 2026-08-29

Application Deadline: 2026-09-28

Education:

• Bachelor/Honors
• Masters

Note: Educational requirements may be relaxed for candidates with extensive and proven experience in hospital management.

Requirements:

• 4 to 5 years
• The applicants should have experience in the following business area(s): Hospital

Skills Required: Customer Support through Phone,Data Entry - English & Bengali,Hospitality Management,Patient Care Management,Patient Counseling,Receptionist/ Front Desk

Additional Requirements:

• Age 22 to 40 years

• Communication & Interpersonal Skills: Exceptional fluency in both English and Bengali, paired with a pleasant, polite, and welcoming personality

• Composure & Pressure Handling: High resilience to manage high-volume patient traffic, handle long hours standing or sitting, and remain calm under stressful or demanding situations

• Confidentiality & Discretion: Proven capacity to maintain strict patient privacy, data security, and professional integrity regarding sensitive medical and personal records

• Technical & Digital Literacy: Proficient in basic computer operations, Microsoft Office (Word, Excel), internet browsing, and hospital management software/billing systems

• Customer Service & Problem Solving: Natural aptitude for handling patient inquiries, resolving minor complaints with empathy, and offering prompt customer-centric solutions

• Flexibility & Availability: Willingness to work in flexible shifts and remain available when operational requirements demand extended hours

Responsibilities & Context:

Job Location
House: 13, USB Specialized Hospital, Isha Kha Avenue Road, Sector: 06, Uttara, Dhaka-1230.

Job Context

To serve as the primary point of contact for patients and visitors—ensuring a warm, professional, and efficient front-desk experience by managing patient reception, inquiries, appointment scheduling, and basic billing while maintaining strict confidentiality and enhancing overall patient satisfaction.

Key Responsibilities

• Warm Reception & Guest Relations: Welcome all patients, guests, and visitors with a polite, professional, and empathetic demeanor to ensure a comforting first impression.

• Front Desk & Flow Management: Streamline patient check-ins, check-outs, and intake workflows to maintain an orderly clinic environment and minimize waiting times.

• Communication Handling: Manage incoming phone calls, emails, and general inquiries swiftly, routing them accurately to the appropriate medical staff or departments.

• Appointment Scheduling: Coordinate, book, and confirm patient consultations and follow-up schedules to optimize daily room and doctor utilization.

• Patient Record Administration: Create, update, and manage secure patient files and administrative databases while maintaining strict data privacy protocols.

• Service Guidance & Information Support: Inform patients clearly regarding hospital service packages, visiting hours, operational policies, and general facility guidelines.

• Pre-Test & Diagnostic Guidance: Educate and guide patients thoroughly through specific diagnostic test preparation steps, fasting instructions, and specimen collection requirements.

• Reception Environment Care: Ensure the front desk, waiting lounge, and reception area remain neat, welcoming, hazard-free, and well-organized.

• Cross-Departmental Coordination: Partner seamlessly with nursing, billing, laboratory, and pharmacy teams to bridge communication gaps and elevate overall patient experience.

• Billing & Invoice Generation: Prepare, compute, and issue accurate itemized patient bills and discharge statements efficiently.

• Cashiering & Payment Processing: Handle financial transactions securely, collecting and processing payments through cash, credit/debit cards, and digital gateways.

• Financial Record Keeping & Account Posting: Maintain transparent daily collection logs, update ledger entries, and post received payments directly to individual patient accounts.

• Accounts Receivable & Dues Follow-Up: Monitor overdue payments, track outstanding invoices, and follow up diplomatically on pending corporate or private balances.

• Triage & Emergency Direction: Identify urgent medical distress or emergency cases immediately at the front desk and route them instantly to the emergency response team.

• Feedback & Complaint Navigation: Listen to initial patient concerns or grievances with patience, resolve minor front-desk issues, and escalate major complaints constructively to the hospital management.

Job Other Benifits:

• Performance bonus,Over time allowance
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Healthcare/Medical