Receptionist

Job Description

Title: Receptionist

Company Name: American Natural Wellness Care

Vacancy: 01

Age: 22 to 35 years

Job Location: Dhaka (Mohakhali)

Salary: Tk. 12000 - 14000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Physiotherapy center

• Bachelor/Honors
• Masters

• 1 to 3 years
• The applicants should have experience in the following business area(s): Physiotherapy center

• Age 22 to 35 years
• Only Female

Receptionist – Key Responsibilities

1. Front Desk Management

   • Greet and welcome all clients, patients, and visitors with a friendly and professional attitude.

   • Maintain a clean, organized, and welcoming reception area.

2. Appointment Scheduling

   • Manage daily appointments for doctors, therapists, and wellness consultants.

   • Confirm, reschedule, or cancel appointments as needed.

   • Maintain an accurate and up-to-date appointment calendar.

3. Client Communication

   • Answer phone calls, emails, and messages promptly and professionally.

   • Provide information about wellness programs, treatments, and services offered.

   • Handle client inquiries and direct them to the appropriate staff or department.

4. Check-In & Check-Out Process

   • Register new clients and update returning client records.

   • Collect payments, issue receipts, and maintain financial logs accurately.

   • Ensure proper documentation for each client visit.

5. Coordination & Support

   • Assist the administrative and medical teams with day-to-day operations.

   • Communicate effectively with doctors, nurses, and therapists about client arrivals and schedules.

   • Support marketing or promotional activities when needed.

6. Record Keeping

   • Maintain confidential patient and client files following privacy standards.

   • Keep track of daily visits, appointments, and feedback.

7. Customer Care

   • Ensure every visitor has a positive and professional experience.

   • Address and resolve minor complaints politely or escalate them to management if needed.

8. Administrative Duties

   • Manage office supplies and ensure reception materials are stocked.

   • Assist with basic clerical tasks such as data entry, filing, and reporting.