Quality Assurance Officer-Health

Job Description

Title: Quality Assurance Officer-Health

Company Name: Friendship

Vacancy: 1

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

Published: 2025-12-24

Application Deadline: 2025-12-30

Education:

Requirements:

Skills Required:

Additional Requirements:

Responsibilities & Context:

Responsible for:

• Ensure quality health service provision and patient compliance at Friendship facilities.

• Regular monitoring visit at health facilities.

• Work with technical teams and national trainers in designing and delivering quality training courses to meet the demand and capacity building needs of selected partners’ teams/ in the region.

• Identify training needs and coordinate the training, mentorships and coaching of staff.

• Periodically assess the quality of health service delivery; compile progress reports and action trackers for each of the selected partners.

• Contribute to the process of training materials development, conducting proficiency tests, and periodic reviews of training courses to improve and adapt curriculum and training materials.

• Support proposal formulation in the identified training and capacity building needs in the region

• Disseminate standards, protocols and guidelines for quality service delivery.

• Deliver and participate in designing standard formats for reporting.

• Support the use of project monitoring tools at all levels, including district, facility and community.

• With support from the M&E team, maintain a good record-keeping system and undertake continuous monitoring and regular evaluation of the training activities.

• Compile periodic activity and training \workshop reports as required.

• Monitor utilization of supplies, monitor and track the assets.

• Participate in developing spending plans for the project as required by the supervisor.

• Ensure that all grant-required activities and indicators are systematically tracked and objectives are successfully met within the project timeframe.

• Attend and participate in monthly budget review meetings at the field level.

Activities:

• Implement, monitor, and coordinate/supervise program planning, evaluating quality assurance in a community setting project

• Support the Project Manager and Deputy Project Manager’s efforts to maintain a positive organizational climate with the highest professional and ethical standards

• Support the health Project intervention in the Rohingya Refugee Context.

• Support in collaborating with camp level govt. functionary, Ministry of Health, DGHS, Civil surgeon, Upazila Health and Family Planning Officer, physicians, nurses, and other hospital professional staff to establish standards for running a medical/health facility and ensure operational support for smooth implementation of health interventions.

• Proactively work with various project managers to address risks and issues to ensure project success.

• Provides a positive response when team members report problems.

• Promote a spirit of collegiality and gender diversity amongst team members and in the organization.

• Encourage team members to collaborate across areas; Address and resolve any diversity-related issues.

• Set goals and conduct appraisals for the team; Set high standards and confront poor performance where needed.

• Take appropriate actions to manage poor performance (such as creating Performance Improvement Plans, coaching, job rotations, and planning separations) in order to build and develop an engaged and high-performing team.

• Lead project/support staff teams independently throughout efforts.

• Match field site demographics and protocol requirements to identify target locations/households for activities.

• Monitor and ensure quality in health interventions at the field level.

• Support the Project Manager in monitoring field-level operations.

• Monitor the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programmer's goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.

• Any other relevant task as instructed by the senior management and supervisor

Skill and Competencies:

Educational and other Requirements:

MBBS with valid BMDC registration and MPH from a reputed university.

Experience Requirements:

• Minimum experience of 3 years with NGOs, UN agency or international development organization and at least 1 years’ experience in a health project’s quality assurance or quality of care department will get preferences.

• Expertise in MS Office tools, and report writing

• Basic knowledge of data analysis

• Fluency in both Bangla and English

• Interested to work in hard to reach areas

Additional Requirements

Current national and global development trends related to the health system, quality of care, and related areas

Read Before Apply

Please note that applications via any other method will not be considered.

“FRIENDSHIP is committed to safeguarding children, young people, and adults, and employees, Donors, visiting Doctors, visiting Journalists, visitors, beneficiaries including communities where we work and volunteers/interns. We believe every stakeholder and every member of the communities we work with, has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation - regardless of age, race, religion, and gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment policy and procedure fully include background checks and disclosure of criminal records in order to ensure safeguarding. 

FRIENDSHIP is an equal opportunity employer and will do everything possible to ensure that those who are suitable to work within our values and beliefs are recruited to work for us. Any personal persuasion will result in a disqualification of candidature”.

Photograph must be enclosed with the resume.