ORDER PROCESSING OFFICER

Job Description

Title: ORDER PROCESSING OFFICER

Company Name: Médecins Sans Frontières

Vacancy: 1

Age: Na

Job Location: Cox`s Bazar (Ukhia)

Salary: Tk. 68500 (Monthly)

Experience:

Published: 2025-10-05

Application Deadline: 2025-10-15

Education:

Requirements:

Skills Required:

Additional Requirements:

• Essential: Higher Secondary Certificate

• Preferable: Degree in Supply Chain Management

• Desirable: Commerce related studies desirable

• Essential: Essential in supply chain management (minimum 2 years) and in organization of supply administration and procedures.

• Preferable: Previous experience in NGOs or humanitarian organizations (MSF experience preferred).

• Desirable: Desirable proven understanding of MSF Field Logistics (general knowledge of MSF equipment and kits in accordance to the nature of the project)

• Desirable : Experience with Unifield, or any other supply software is a plus.

  Language

• Essential: Fluency in English (written and spoken);

• Desirable: Knowledge of local languages (Chittagonian) is an asset

  Knowledge

• Essential: Proficiency in MS Office, especially Excel and other platforms

• Preferable: Strong knowledge of procurement workflows and Enterprise Resource Planning (ERP) systems

Performing the day to day activities ensuring an efficient running of the Order processing activities in a particular supply office (coordination or project level) following the supply procedures according to MSF standards and protocols. Including the following activities:

– Being responsible for the supply database and the correct filing and archiving of the supply documentation in order to guarantee the availability and the coherence of supply data

– Processing all orders and requests and communicating regularly on their status with the initial clients: order received, approval stage, confirmation, RTS monitoring, backorder, lead times, … and reporting problems to his line management

– Communicating with local and international suppliers (status of order, claims) and reporting problems to line management

- Performing delegated tasks according to his/her activity and as specified in his/her job description.

Order Management

• Receive, validate, and process internal order requests in the e-IR / Unifield system.

• Making sure, that all items and account codes are correct for further bookkeeping.

2. Procurement Coordination

• Liaise with purchasers and warehouse teams to ensure sourcing and purchasing meet order specifications.

• Creation of purchase order, base on quotation and other relevant supporting documents from the purchaser.

3. Data & Documentation Management

– Maintain accurate and auditable records of all processed orders in Unifield.

– Ensure proper filing, digital storage, and traceability of procurement-related documentation.

– Safeguard the confidentiality and accuracy of procurement and departmental data.

4. Communication

– Provide timely feedback to Supply Manager on order-related queries.

– Escalate complex or high-priority issues to the Supply Manager immediately.

5. Compliance & Quality Assurance

– Contribute to audits, compliance checks, and corrective actions.

– Promote a culture of fairness, accountability, and respect management of daily work.

– Report any suspected fraud, corruption, or irregularities in accordance with MSF protocols.

6. Other Duties

– Perform delegated tasks as defined by the job description and line manager.

– Support knowledge sharing, training, and continuous improvement within the supply team.

Any additional tasks required to cover departmental gaps or to ensure the departments operational needs

This is a Permanent Contract with three months of probation period.

• Salary according to Level 5 of the internal MSF salary grid (BDT 68,500/- gross, before seniority and income tax deduction).

• Salary is not negotiable.

• 2 annual leave days per month worked.

• Medical insurance for employee and direct dependents.

• There is no provisions for relocation. 2 Festival Bonuses after completion of one year of uninterrupted continuous service.