Operations Officer

Job Description

Title: Operations Officer

Company Name: International Rescue Committee (IRC)

Vacancy: --

Age: Na

Job Location: Cox`s Bazar (Ukhia)

Salary: --

Experience:

• At least 2 years

• Bachelor/Honors

• At least 2 years

Experience

• Minimum 2 years work experience in the field of Supply Chain/ Operations/ Logistics. Work experience in the NGO sector is preferred.

• Experience in working in Ukhiya & Cox’s Bazar area.

• Previous experience of working in multi-cultural environment. 

Knowledge, Skills & Competences

• Being adaptable with positive approach & able to work under pressure.

• Skilled in MS Word, Excel, Outlook & Power point and ERP system.

• Basic understanding of NGO SC policies & procedures.

• Excellent interpersonal and team building skills.

• Organizational skills with the ability to effectively prioritize and execute tasks in a high-pressure environment. 

Language Preference

• Strong communication skills in both: Bengali & English.

• Familiarity with Chittagonian language is preferable.

Program Brief

Founded in 1933, International Rescue Committee (IRC) is one of the world’s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.

The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States. 

Purpose of the Role

The Operations Officer will be responsible for the admin & logistics support and providing procurement support to the RSC Ukhiya office and the Madhurchara Processing Center as per IRC procurement policy in close coordination with the Senior Operations Officer and other related departments.

Under the direct supervision of the Operations Coordinator, the Operations Officer will work closely with the supply chain, finance, and other departments to address the RSC procurement, admin, and logistics requirements of the RSC Ukhiya office and the Madhurchara Processing Center. 

Work Station: RSC Asia, Ukhiya Office

Line Manager: Operations Coordinator

Contract Duration: Till 30th September 2024 (with possibility of extension subject to funding, program needs and performance of incumbent)

Highlights of Key Responsibilities:

Supply Chain

• Process procurement requests as per IRC Procurement Policy against approved purchase requests.

• Keep track of all RSC purchase requests and provide regular follow-up.

• Ensure order schedules and delivery lead times are met.

• Coordinate with requesting staff/ department for smooth processing of PR.

• Ensure all procurement records are complete and document all steps in the procurement process according to IRC and donor policies and procedures.

• Coordinate with the supply chain team to ensure compliance with Supply Chain policy.

• Establish and maintain ethical, professional working relationships with suppliers.

Admin & Logistics

• Act as the admin focal person of the RSC Ukhiya office.

• Supervise the RSC Ukhiya office`s cleaners & security guards and guide them with clear performance objectives and as per IRC`s Way & policies.

• Ensure proper cleanliness of the facility and proper security protocols are in place and maintained.

• Work closely with the RSC Field team to address and coordinate the logistics requirements of the Madhurchara Processing Center.

• Ensure functionality of all electronic devices, IT equipment, and other equipment in the RSC Ukhiya office.

• Facilitate all maintenance & repair work in the RSC Ukhiya office. Coordinate the maintenance & repair work at the Madhurchara Processing Center.

• Manage the RSC Ukhiya office`s office supplies & stationery and stationery for the Madhurchara Processing Center.

• Process all payment requests of the RSC Ukhiya office including rent, electricity bill, etc.

• Support Senior Operations Officer to manage vehicles when required.

• Ensure proper filing of records, transactions & activities.

• Mobile bill,Weekly 2 holidays,Insurance,Gratuity

• Two retention benefits in a year equivalent to two basic salaries.