Operations Manager

Job Description

Title: Operations Manager

Company Name: Royal Park Residence

Vacancy: 1

Age: 35 to 45 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Hotel, Cosmetics/Toiletries/Personal Care

• Bachelor/Honors

• 5 to 10 years
• The applicants should have experience in the following business area(s): Hotel, Cosmetics/Toiletries/Personal Care

• Age 35 to 45 years

• Fully responsible for all Operational aspects of the departments

• Inspect the rooms assigned for the arrivals daily and address any issues related to the Housekeeping or Maintenance

• Work closely with the Chief Engineer to ensure the upkeep of the property

• Address any defected/Concerns related to the Front Desk, Housekeeping and Maintenance and resolve them swiftly

• Oversee and coordinate daily hotel operations to ensure a seamless guest experience 

• Develop and implement operational policies and procedures to enhance efficiency and service quality

• Collaborate with departmental heads, including front desk, housekeeping and maintenance to optimize the workflows

• Monitor and analyze the guest satisfaction surveys and reviews, implementing improvements as needed

• Support and work closely with all the HOD’s to ensure a smooth functioning of the operation

• Handle guests concerns and complaints with professionalism and commitment to resolution

• Maintain a good relationship with the Government bodies and personal, at all times

• Ensure the hotel is in operative condition receive & serve the guests at all times

• Conduct regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters and ensure service recovery

• Ensure SOP implementation in all departments and check the same during routine operational checks. GM’s guidance is to be taken when required

• Monitor the purchase/ requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc).

• Carry out random inspection of the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry, etc) with the F & B Manager and chef.

• Coordinate with the Suppliers / Vendors for quality products involving the Purchasing Manager and providing performance assessment of vendors every quarter

• Inspect all departments for SOP implementation.

• Inspect all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

• Monitor the co-ordination between all departments for smooth & efficient operations.

• Identify the staff learning needs and assisting with their development by conducting relevant trainings

• Provide timely and constructive feedback to all direct reports as and when required either formally or informally.

• Be available on call 24/7 to resolve any urgent problems or emergencies.

• Responsible for the overall management of the operation of the hotel.

• Stay informed about the industry trends and best practices to drive continues improvement

• Brief the GM regarding the activities of the hotel and tasks conducted daily

• Any other duties assigned by the GM