Operation Manager - International Call Centre (Day/Night)
Job Description
Title: Operation Manager - International Call Centre (Day/Night)
Company Name: Blue Pineapple Technology Ltd
Vacancy: 01
Age: 30 to 42 years
Job Location: Dhaka (Gulshan)
Salary: Negotiable
Experience:
- 3 to 5 years
- The applicants should have experience in the following business area(s): Call Center
Published: 2024-07-09
Application Deadline: 2024-08-08
Education:
- Masters
- Bachelor/Honors
Requirements:
- 3 to 5 years
- The applicants should have experience in the following business area(s): Call Center
Skills Required: Fluent in English Speaking,Strong leadership and team management skill
Additional Requirements:
- Age 30 to 42 years
Proven experience as International Call Center Manager or similar position.
Proficient in MS Office and call center equipment/software programs.
Outstanding communication and interpersonal skills.
English fluency is a MUST.
Excellent organizational and leadership skills with a problem-solving ability.
Solid understanding of reporting and budgeting procedures.
Responsibilities & Context:
Develop objectives for handling International call center’s day-to-day activities.
Conduct effective resource planning to maximize the productivity of resources.
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Hire, coach and provide training to agents to maintain high customer service standards.
Monitor and improve ordering, telephone handling and other procedures.
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 5.85% |
| North South University | 5.26% |
| 3.51% | |
| University of Dhaka | 3.51% |
| Dhaka College | 2.92% |
| International Islamic University, Chittagong | 2.92% |
| Daffodil International University (DIU) | 2.34% |
| Southeast University | 2.34% |
| East West University | 2.34% |
| Stamford University Bangladesh | 2.34% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 18.71% |
| 31-35 | 33.92% |
| 36-40 | 31.58% |
| 40+ | 15.79% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 6.21% |
| 20K-30K | 20.00% |
| 30K-40K | 17.93% |
| 40K-50K | 17.93% |
| 50K+ | 37.93% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 5.26% |
| 0.1 - 1 years | 3.51% |
| 1.1 - 3 years | 7.02% |
| 3.1 - 5 years | 13.45% |
| 5+ years | 70.76% |
