Operation Manager (Digital Payment)

Job Description

Title: Operation Manager (Digital Payment)

Company Name: Priyo Limited

Vacancy: 2

Age: 30 to 45 years

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Banks, Financial Technology (Fintech) Startup, Business-to-Business (B2B) Software and Services Startup, E-commerce Startup

Published: 2024-06-04

Application Deadline: 2024-06-29

Education:

• Bachelor of Business Administration (BBA) in Finance & Banking
• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Science (BSc)
• Master of Business Administration (MBA) in Computing & Information System
• University of Dhaka,Jahangirnagar University,North South University,BRAC University,Bangladesh University of Engineering and Technology students will get preference

Requirements:

• At least 3 years
• The applicants should have experience in the following business area(s): Banks, Financial Technology (Fintech) Startup, Business-to-Business (B2B) Software and Services Startup, E-commerce Startup

Skills Required: CARDS (Credit/ Debit),Digital financing,Digital Service,Foreign Exchange,Foreign Exchange & Remittance,Fraud risk management,Payment Gateway,Payment process,Payment System,Remittance

Additional Requirements:

• Age 30 to 45 years

Responsibilities & Context:

Operational Oversight:

• Manage day-to-day operations to ensure the seamless functioning of Priyo Pay’s digital and cross-border payment services.
• Oversee the issuance and management of virtual and physical Mastercards.
• Coordinate and streamline international transactions and payments processes.

Compliance and Risk Management:

• Implement and maintain AML and BSA policies and procedures.
• Ensure all operations comply with local and international regulatory requirements, particularly focusing on AML (Anti-Money Laundering), KYC (Know Your Customer), and CDD (Customer Due Diligence) processes.
• Conduct regular compliance audits and risk assessments.
• Implement robust fraud detection and prevention measures, with a focus on card fraud and AVS (Address Verification Systems) protocols.

Customer Experience:

• Enhance the customer onboarding process, ensuring efficient KYC/AML checks.
• Provide exceptional support to customers, promptly addressing any operational issues.
• Collaborate with the customer service team to resolve complex issues related to international transactions and card services।

Process Improvement:

• Identify opportunities to improve operational efficiency and effectiveness.
• Lead initiatives to automate and optimize transaction processing and payment systems.
• Stay updated with the latest industry trends and technologies to keep Priyo Pay at the forefront of digital payment solutions.

Team Leadership:

• Manage and mentor a team of operations staff, fostering a culture of excellence and continuous improvement.
• Provide training on compliance, AML/BSA regulations, and fraud prevention to team members.

Fraud Management:

• Develop and maintain robust strategies to detect, prevent, and respond to card fraud activities.
• Analyze card transaction data to identify suspicious patterns and take appropriate action.
• Collaborate with third-party vendors and law enforcement agencies to mitigate card fraud risks.

International Payments and Transactions:

• Oversee the management and reconciliation of international payments and transactions.
• Ensure compliance with international payment regulations and standards.
• Address and resolve any issues related to cross-border transactions, ensuring timely and accurate processing.

Reporting and Analytics:

• Prepare and present regular reports on operational performance, compliance status, and risk management metrics.
• Utilize data analytics to identify trends, anomalies, and opportunities for improvement.
• Provide insights and recommendations to senior management for strategic decision-making.

Job Other Benifits:

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Bank/ Non-Bank Fin. Institution