Officer (Digital Marketing & Customer Communication)

Job Description

Title: Officer (Digital Marketing & Customer Communication)

Company Name: Swodeshi Immigration Services Ltd.

Vacancy: 2

Age: 25 to 35 years

Job Location: Dhaka (PanthaPath)

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Consulting Firms,Immigration and Education Consultancy Service
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Consulting Firms,Immigration and Education Consultancy Service
• Freshers are also encouraged to apply.

• Age 25 to 35 years
• Freshers are also encouraged to apply.

• Creating and implementing comprehensive digital marketing strategies aligned with overall business goals.
• Planning, executing, and managing digital marketing campaigns across various platforms like social media, email, and paid advertising.

Content Creation and Optimization:

• Developing engaging content for websites, social media, and other digital channels, ensuring it's optimized for search engines (SEO).
• Tracking and analyzing campaign performance using web analytics tools, identifying areas for improvement, and optimizing campaigns for better results.
• Developing and managing the digital marketing budget, ensuring efficient allocation of resources.
• Keeping up-to-date with the latest digital marketing trends, technologies, and best practices.
• Responding to customer questions, complaints, and feedback across various channels like phone, email, chat, and social media.
• Building rapport with customers, providing support, and fostering loyalty through positive interactions.
• Developing and implementing communication strategies to enhance customer experience and engagement.
• Identifying opportunities to improve customer service processes and workflows.
• Keeping abreast of product knowledge, industry trends, and best practices in customer communication.