Officer, Client Support

Job Description

Title: Officer, Client Support

Company Name: Social Marketing Company

Vacancy: 2

Age: At most 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): NGO, Hospital, Diagnostic Centre, Clinic

• Diploma

• At least 3 years
• The applicants should have experience in the following business area(s): NGO, Hospital, Diagnostic Centre, Clinic

• Age At most 35 years

• At least 3 years Diploma in Paramedic Course completed from recognized institution

• Maximum 35 years of age (may be relaxed for highly experienced candidates)

• At least 3 years of experience in clinical practice, assisting with outpatient consultations and investigations in a private clinic or hospital

• Patient counseling, client support and front desk customer management skills

• Excellent interpersonal and communication skillsRecord keeping and documentation skills

• Familiar with operating clinic management software

• Excellent computer skills in MS Office application suite

• S/he will perform duty at the reception/OPD of SMC Diagnostic and Consultation Centre.

• S/he will assist Doctors/Consultants and Sonologist for service delivery especially for doing Ultrasonogram, ECG and X-Ray services.

• S/he will counsel clients in a non-judgmental way and maintain confidentiality.

• S/he will be supportive, empathic and respectful to the clients with strict adherence to counseling ethics.

• S/he will ensure to register all clients in clinic software.

• S/he will ensure appropriate and confidential forms, files recording and system and where necessary make appropriate referral.

• S/he will have to maintain proper documentation and records of all services and will generate necessary reports as per requirements of the clinic.

• S/he will ensure quality and sustainability of the clinic.