Officer - Branch Distribution (Performance Management, KPI & Appraisal, Relationship Management)

Job Description

Title: Officer - Branch Distribution (Performance Management, KPI & Appraisal, Relationship Management)

Company Name: Al-Arafah Islami Bank PLC

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 7 to 12 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor/Honors
• Masters

• 7 to 12 years
• The applicants should have experience in the following business area(s): Banks

• Formulate and oversee the execution of comprehensive performance evaluation frameworks, encompassing quantitative KPIs and qualitative behavioral metrics tailored to branch-specific operational roles.

• Facilitate the periodic appraisal process by ensuring objective, merit-based assessments in accordance with corporate performance philosophy and regulatory compliance standards.

• Monitor workforce performance trends across regions and branches, identifying performance differentials, productivity bottlenecks, and potential succession pipeline indicators.

• Administer structured disciplinary protocols and formal warnings, ensuring fair and consistent enforcement of performance-related sanctions in alignment with institutional policy.

• Develop and institutionalize goal-setting frameworks, enabling clear articulation of role-specific objectives aligned with strategic business targets and service delivery imperatives.

• Establish a continuous feedback loop between management and staff, fostering a culture of transparent communication, developmental coaching, and professional accountability.

• Collaborate with Human Resources and Senior Distribution Leadership to design performance-linked reward systems, recognition programs, and consequence management mechanisms.

• Serve as a liaison for performance-related relationship management, resolving escalations and reinforcing alignment between frontline staff and supervisory leadership.

• Prepare executive-level dashboards and analytical reports, providing data-driven insights on staff performance, engagement levels, and risk-prone segments requiring intervention.

• Foster a culture of performance-driven excellence and institutional governance by instilling a high-performance mindset, reinforcing professional discipline, and promoting continuous development across all tiers of the branch distribution network.

• Plan human resource allocation, implement need-based transfers of the resources, and retention of critical resources