Manager, Service Operations Asia

Job Description

Title: Manager, Service Operations Asia

Company Name: Oxfam

Vacancy: --

Location: Bangladesh, Nepal ...

Published: 14 Jan 2025

Responsibilities & Context:
∎ Oxfam is a global movement of people working together to end the injustice of poverty.
∎ Do you have experience managing a team to deliver globally distributed IT services in sometimes challenging environments?
∎ Can you manage budgets and capacity; influencing senior stakeholders to make decisions essential for service operations?
∎ Can you solve complex problems and prioritise workflow to meet tight deadlines?
∎ If the answer is yes, then we would like to hear from you.
∎ Location: Bangladesh, Nepal and the Philippines (hybrid working possible with base of operations within country head office).
∎ Job type: Fixed Term, Contractual.
∎ Oxfam GB is looking for an experienced Service Operations Manager within our Asia region to plan and manage information technology (IT) activities. This involves leading a regional service desk and matrix management of IT staff across the region.
∎ The role is heavily involved in stakeholder relationships, with a goal to exceed customer expectations and meet defined service level agreements (SLAs). The team is also part of a global service delivery, maintaining “follow the sun” IT support for colleagues in the Africa, MENA and the UK.
∎ The role can be based in any country within the Asia region where Oxfam GB has a presence and can host staff in the following locations: Bangladesh, Nepal, and the Philippines.
∎ Oxfam is a global movement of people working together to end the injustice of poverty.
∎ Do you have experience managing a team to deliver globally distributed IT services in sometimes challenging environments?
∎ Can you manage budgets and capacity; influencing senior stakeholders to make decisions essential for service operations?
∎ Can you solve complex problems and prioritise workflow to meet tight deadlines?
∎ If the answer is yes, then we would like to hear from you.
∎ Location: Bangladesh, Nepal and the Philippines (hybrid working possible with base of operations within country head office).
∎ Job type: Fixed Term, Contractual.
∎ The role:
∎ Oxfam GB is looking for an experienced Service Operations Manager within our Asia region to plan and manage information technology (IT) activities. This involves leading a regional service desk and matrix management of IT staff across the region.
∎ The role is heavily involved in stakeholder relationships, with a goal to exceed customer expectations and meet defined service level agreements (SLAs). The team is also part of a global service delivery, maintaining “follow the sun” IT support for colleagues in the Africa, MENA and the UK.
∎ The role can be based in any country within the Asia region where Oxfam GB has a presence and can host staff in the following locations: Bangladesh, Nepal, and the Philippines.
∎ View Detail: https://hotjobs.bdjobs.com/jobs/oxfam/oxfam1065.htm

Compensation & Other Benefits:
∎ As per Oxfam National C1 pay band, starting annual salary for this role is BDT 2,918,255.00 (13 months) with other benefits e.g., medical for self, spouse and children, contributory provident fund, gratuity, leave, life insurance, mobile allowance, and other admissible benefits as per the organizational policy. For highly competent & experienced candidates the salary can be negotiable.
∎ As per Oxfam National C1 pay band, starting annual salary for this role is BDT 2,918,255.00 (13 months) with other benefits e.g., medical for self, spouse and children, contributory provident fund, gratuity, leave, life insurance, mobile allowance, and other admissible benefits as per the organizational policy. For highly competent & experienced candidates the salary can be negotiable.

Employment Status: Full Time, Contractual

Job Location: Bangladesh, Nepal, Philippines

Apply URL::

Apply Procedure:

Company Information:
∎ Oxfam
∎ House-23, Road-28, Block-K, Banani, Dhaka-1213, Bangladesh.
∎ Oxfam employs more than six thousand people in 90 countries who share a commitment to work together to end poverty and suffering. It is committed to ensure diversity and gender equality within the organization and welcomes applications from women, person with disability and under-represented groups. Oxfam does not discriminate against applicants or employees based on their HIV/AIDS status. The organization has been working in Bangladesh since the War of Independence and has established a permanent country office in 1972. Since then it has responded to all major emergencies in the country. Oxfam`s current program focuses on Economic Justice & Resilience, Gender and Women?s Leadership and Humanitarian Capacity Building and Response.

Address::
∎ House-23, Road-28, Block-K, Banani, Dhaka-1213, Bangladesh.
∎ Oxfam employs more than six thousand people in 90 countries who share a commitment to work together to end poverty and suffering. It is committed to ensure diversity and gender equality within the organization and welcomes applications from women, person with disability and under-represented groups. Oxfam does not discriminate against applicants or employees based on their HIV/AIDS status. The organization has been working in Bangladesh since the War of Independence and has established a permanent country office in 1972. Since then it has responded to all major emergencies in the country. Oxfam`s current program focuses on Economic Justice & Resilience, Gender and Women?s Leadership and Humanitarian Capacity Building and Response.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 2 Feb 2025

Category: NGO/Development