Job Description
Title: Manager (Restaurant)
Company Name: RAOWA (Retired Armed Forces Officers Welfare Association)
Vacancy: 1
Location: Dhaka
Experience:
∎ At least 5 years
Published: 28 Jan 2025
Education:
∎ Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
∎ Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Requirements:
Additional Requirements:
∎ Minimum 5 years of experience in restaurant or hotel management.
∎ Strong leadership, organizational, and decision-making skills.
∎ Excellent communication and interpersonal abilities.
∎ Proficiency in financial management, budgeting, and cost control.
∎ Knowledge of health and safety regulations, and food service standards.
∎ Key Competencies & Skills:
∎ Leadership & Team Management
∎ Customer Service Excellence
∎ Problem-Solving & Crisis Management
∎ Financial & Business Acumen
∎ HR & Compliance Knowledge
∎ Time Management & Multitasking
∎ Working Conditions:
∎ Work primarily in a restaurant, requiring standing for extended periods.
∎ May involve working in high-pressure situations, especially during peak service times.
∎ Minimum 5 years of experience in restaurant or hotel management.
∎ Strong leadership, organizational, and decision-making skills.
∎ Excellent communication and interpersonal abilities.
∎ Proficiency in financial management, budgeting, and cost control.
∎ Knowledge of health and safety regulations, and food service standards.
∎ Key Competencies & Skills:
∎ Leadership & Team Management
∎ Customer Service Excellence
∎ Problem-Solving & Crisis Management
∎ Financial & Business Acumen
∎ HR & Compliance Knowledge
∎ Time Management & Multitasking
∎ Working Conditions:
∎ Work primarily in a restaurant, requiring standing for extended periods.
∎ May involve working in high-pressure situations, especially during peak service times.
Responsibilities & Context:
∎ 1. Operational Management:
∎ Supervise daily restaurant operations, ensuring efficiency and excellent customer service.
∎ Implement and maintain standard operating procedures as per organization policies.
∎ Monitor food quality, presentation, and hygiene standards.
∎ Ensure compliance with health and safety regulations.
∎ 2. Staff Management:
∎ Supervise restaurant staff.
∎ Manage staff schedules, attendance, and performance appraisals.
∎ Maintain a positive work environment, addressing any employee concerns.
∎ Conduct training sessions on service excellence.
∎ 3. Customer Service & Guest Relations:
∎ Ensure exceptional customer service and handle guest complaints professionally.
∎ Gather and analyze customer feedback for continuous improvement.
∎ Implement strategies to enhance customer experience and increase patronage.
∎ 4. Financial Management:
∎ Monitor restaurant expenses, revenue, and profitability.
∎ Manage budgeting, cost control, and inventory management.
∎ Ensure accurate billing and cash handling procedures.
∎ 5. Marketing & Business Development:
∎ Work on strategies to promote the restaurant, increase footfall, and boost sales.
∎ Coordinate with the marketing team for events, promotions, and special offers.
∎ 6. Compliance & Reporting:
∎ Ensure adherence to HR policies, labor laws, and workplace safety standards.
∎ Prepare regular reports on restaurant performance, staff issues, and financial summaries.
∎ Address and resolve any compliance issues with the HR department.
∎ Department: Facilities Management (FM)
∎ Reports to: General Manager (FM)
∎ Job Overview:
∎ The Restaurant Manager is responsible for overseeing all aspects of restaurant operations, ensuring high-quality service, customer satisfaction, and compliance with operational guidelines. This includes staff management, financial oversight, health and safety adherence, and overall restaurant performance.
∎ Key Responsibilities:
∎ 1. Operational Management:
∎ Supervise daily restaurant operations, ensuring efficiency and excellent customer service.
∎ Implement and maintain standard operating procedures as per organization policies.
∎ Monitor food quality, presentation, and hygiene standards.
∎ Ensure compliance with health and safety regulations.
∎ 2. Staff Management:
∎ Supervise restaurant staff.
∎ Manage staff schedules, attendance, and performance appraisals.
∎ Maintain a positive work environment, addressing any employee concerns.
∎ Conduct training sessions on service excellence.
∎ 3. Customer Service & Guest Relations:
∎ Ensure exceptional customer service and handle guest complaints professionally.
∎ Gather and analyze customer feedback for continuous improvement.
∎ Implement strategies to enhance customer experience and increase patronage.
∎ 4. Financial Management:
∎ Monitor restaurant expenses, revenue, and profitability.
∎ Manage budgeting, cost control, and inventory management.
∎ Ensure accurate billing and cash handling procedures.
∎ 5. Marketing & Business Development:
∎ Work on strategies to promote the restaurant, increase footfall, and boost sales.
∎ Coordinate with the marketing team for events, promotions, and special offers.
∎ 6. Compliance & Reporting:
∎ Ensure adherence to HR policies, labor laws, and workplace safety standards.
∎ Prepare regular reports on restaurant performance, staff issues, and financial summaries.
∎ Address and resolve any compliance issues with the HR department.
Skills & Expertise:
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ RAOWA (Retired Armed Forces Officers Welfare Association)
∎ VIP Road, Mohakhali, New DOHS, Dhaka-1206.
Address::
∎ VIP Road, Mohakhali, New DOHS, Dhaka-1206.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 3 Feb 2025
Category: Hospitality/ Travel/ Tourism
