Lead, Customer Experience
Job Description
Title: Lead, Customer Experience
Company Name: Apex Data Management & IT Ltd
Vacancy: --
Age: Na
Job Location: Dhaka (Banani)
Salary: Negotiable
Experience:
- 4 to 5 years
Published: 2025-07-29
Application Deadline: 2025-08-29
Education:
Requirements:
- 4 to 5 years
Skills Required: communication and interpersonal skill.,Multitasking ability,Property Preservation,Vendor management
Additional Requirements:
Responsibilities & Context:
Position Overview:
We are looking for a Lead Analyst who is passionate about impacting lives and empowering people through modern technology.
If you're ready to be part of a purpose-driven organization and contribute to something greater — apply now and help shape a better future.
Essential Duties & Responsibilities:
The essential functions include but are not limited to the following:
Client Relationship Management: Build and nurture strong relationships with clients, ensuring their needs are met and expectations are exceeded.
First Contact Person: Serve as the initial point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
Work Order Management: Efficiently handle and manage work orders from initiation to completion, ensuring quality and timeliness.
Vendor Management: Collaborate with and manage vendors to ensure projects are executed according to specifications and within deadlines.
Quality Assurance: Maintain a high standard of work quality, ensuring that all property preservation work meets or exceeds industry standards.
Project Coordination: Coordinate all aspects of property preservation projects, including scheduling, materials procurement, and site inspections.
Reporting: Generate regular reports on project progress, key performance indicators, and client feedback.
Compliance: Ensure that all work complies with relevant industry regulations and standards.
Job Other Benifits:
- T/A,Weekly 2 holidays
- Festival Bonus: 2
Sales Incentive Quarterly/Half yearly
Loyalty Bonus (Once After 2 Years)
Long Service Award
Performance Review Periodically
Structured Training & Development Program (Yearlong)
Weekend : 2 Days ( Saturday-Sunday)
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Marketing/Sales
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 8.92% |
| Daffodil International University (DIU) | 4.20% |
| University of Dhaka | 3.50% |
| Jahangirnagar University | 2.10% |
| North South University | 1.92% |
| 1.57% | |
| Northern University Bangladesh | 1.40% |
| Stamford University Bangladesh | 1.40% |
| Independent University, Bangladesh | 1.40% |
| American International University Bangladesh (AIUB) | 1.22% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 55.59% |
| 31-35 | 26.40% |
| 36-40 | 9.62% |
| 40+ | 5.94% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 15.21% |
| 20K-30K | 30.24% |
| 30K-40K | 19.58% |
| 40K-50K | 11.54% |
| 50K+ | 23.43% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 13.99% |
| 0.1 - 1 years | 7.87% |
| 1.1 - 3 years | 18.01% |
| 3.1 - 5 years | 19.06% |
| 5+ years | 41.08% |
