Lead, Customer Experience

Job Description

Title: Lead, Customer Experience

Company Name: Apex Data Management & IT Ltd

Vacancy: --

Location: Dhaka (Banani)

Salary: Negotiable

Experience:
∎ 4 to 5 years

Published: 29 Jun 2025

Requirements:

Responsibilities & Context:
∎ Position Overview:
∎ We are looking for a Lead Analyst who is passionate about impacting lives and empowering people through modern technology.
∎ If you're ready to be part of a purpose-driven organization and contribute to something greater — apply now and help shape a better future.
∎ Essential​ Duties &​ Responsibilities:The essential functions include but are not limited to the following:1. Client Relationship Management: Build and nurture strong relationships with clients, ensuring their needs are met and expectations are exceeded.2. First Contact Person: Serve as the initial point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.3. Work Order Management: Efficiently handle and manage work orders from initiation to completion, ensuring quality and timeliness.4. Vendor Management: Collaborate with and manage vendors to ensure projects are executed according to specifications and within deadlines.5. Quality Assurance: Maintain a high standard of work quality, ensuring that all property preservation work meets or exceeds industry standards.6. Project Coordination: Coordinate all aspects of property preservation projects, including scheduling, materials procurement, and site inspections.7. Reporting: Generate regular reports on project progress, key performance indicators, and client feedback.8. Compliance: Ensure that all work complies with relevant industry regulations and standards.

Skills & Expertise:

Compensation & Other Benefits:
∎ T/A, Weekly 2 holidays
∎ Festival Bonus: 2
∎ Sales Incentive Quarterly/Half yearly
∎ Loyalty Bonus (Once After 2 Years)
∎ Long Service Award
∎ Performance Review Periodically
∎ Structured Training & Development Program (Yearlong)
∎ Sales Incentive Quarterly/Half yearly
∎ Loyalty Bonus (Once After 2 Years)
∎ Long Service Award
∎ Performance Review Periodically
∎ Structured Training & Development Program (Yearlong)
∎ Weekend : 2 Days ( Saturday-Sunday)

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Banani)

Job Highlights:
∎ Timing:5 Days (Mon-Fri)Night Shift:*Please proceed with applying only if the working hours suit you. Male: Work Time: 6 PM to 3 AMFemale: Work Time: 9 PM to 6 AMWork Days: Monday- FridayWeekend: 2 Days (Saturday- Sunday)

Company Information:
∎ Apex Data Management & IT Ltd
∎ House No: 133 (6th, 7th & 8th Floor), Road: 12, Block-E, Banani, Dhaka-1213

Address::
∎ House No: 133 (6th, 7th & 8th Floor), Road: 12, Block-E, Banani, Dhaka-1213

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 29 Jul 2025

Category: Marketing/Sales