Job Description
Title: Lead, Customer Experience
Company Name: Apex Data Management & IT Ltd
Vacancy: --
Age: 24 to 35 years
Location: Dhaka (Banani)
Salary: Negotiable
Experience:
∎ 3 to 4 years
Published: 23 Apr 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 24 to 35 years
Responsibilities & Context:
∎ Client Relationship Management: Build and nurture strong relationships with clients, ensuring their needs are met and expectations are exceeded.
∎ First Contact Person: Serve as the initial point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
∎ Work Order Management: Efficiently handle and manage work orders from initiation to completion, ensuring quality and timeliness.
∎ Vendor Management: Collaborate with and manage vendors to ensure projects are executed according to specifications and within deadlines.
∎ Quality Assurance: Maintain a high standard of work quality, ensuring that all property preservation work meets or exceeds industry standards.
∎ Project Coordination: Coordinate all aspects of property preservation projects, including scheduling, materials procurement, and site inspections.
∎ Reporting: Generate regular reports on project progress, key performance indicators, and client feedback.
∎ Compliance: Ensure that all work complies with relevant industry regulations and standards.
∎ Essential Duties & Responsibilities:
∎ The essential functions include but are not limited to the following:
∎
∎ Client Relationship Management: Build and nurture strong relationships with clients, ensuring their needs are met and expectations are exceeded.
∎ First Contact Person: Serve as the initial point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
∎ Work Order Management: Efficiently handle and manage work orders from initiation to completion, ensuring quality and timeliness.
∎ Vendor Management: Collaborate with and manage vendors to ensure projects are executed according to specifications and within deadlines.
∎ Quality Assurance: Maintain a high standard of work quality, ensuring that all property preservation work meets or exceeds industry standards.
∎ Project Coordination: Coordinate all aspects of property preservation projects, including scheduling, materials procurement, and site inspections.
∎ Reporting: Generate regular reports on project progress, key performance indicators, and client feedback.
∎ Compliance: Ensure that all work complies with relevant industry regulations and standards.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Weekly 2 holidays
∎ Festival Bonus: 2
∎ Sales Incentive Quarterly/Half yearly
∎ Loyalty Bonus (Once After 2 Years)
∎ Long Service Award
∎ Performance Review Periodically
∎ Structured Training & Development Program (Yearlong)
∎ Sales Incentive Quarterly/Half yearly
∎ Loyalty Bonus (Once After 2 Years)
∎ Long Service Award
∎ Performance Review Periodically
∎ Structured Training & Development Program (Yearlong)
∎ Weekend : 2 Days ( Saturday-Sunday)
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Banani)
Job Highlights:
∎ Night Shift *Please proceed with applying only if the working hours suit you.
∎ Male: Work Time: 6 PM to 3 AM
∎ Female: Work Time: 9 PM to 6 AM
∎ Work days: 5 Days (Monday-Friday)
Company Information:
∎ Apex Data Management & IT Ltd
∎ House No: 133 (6th, 7th & 8th Floor), Road: 12, Block-E, Banani, Dhaka-1213
Address::
∎ House No: 133 (6th, 7th & 8th Floor), Road: 12, Block-E, Banani, Dhaka-1213
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 23 May 2025
Category: Marketing/Sales
