Jr. Education Counselor (Telecom)

Job Description

Title: Jr. Education Counselor (Telecom)

Company Name: Databrandix (DBX)

Vacancy: 5

Age: 20 to 30 years

Job Location: Dhaka (Rajabazar, Uttara Sector 7)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, Advertising Agency, Immigration and Education Consultancy Service, Educational Technology (Edtech) Startup
• Freshers are also encouraged to apply.

• Higher Secondary
• Diploma

• 1 to 3 years
• The applicants should have experience in the following business area(s): Telecommunication, Advertising Agency, Immigration and Education Consultancy Service, Educational Technology (Edtech) Startup
• Freshers are also encouraged to apply.

• Age 20 to 30 years

Databrandix is looking for proactive and communication-skilled individuals for the position of Telecommunication Officer. The role involves handling prospective student inquiries, providing admission-related information, and supporting the enrollment process through effective communication and CRM management.

The ideal candidate should be target-oriented, professional in communication, and capable of managing multiple communication channels while ensuring a smooth and positive experience for potential students.

Job Responsibilities :

• Manage inbound and outbound communication with prospective students via phone calls, email, live chat, and social media platforms.

• Provide accurate, up-to-date information regarding university programs, tuition fees, admission requirements, and application procedures.

• Conduct outbound calls to CRM-assigned leads to verify student profiles, assess interest levels, and guide them through the admission process.

• Maintain professional communication standards by introducing name, designation, and organization at the beginning of each call

• Apply effective communication techniques (e.g., 70/30 engagement rule) to understand student needs and build strong relationships.

• Accurately input, update, and manage student data in the CRM system after each interaction.

• Record and maintain key lead information, including academic background (SSC/HSC/Diploma), preferred programs, call status, call summaries, follow-up schedules, and potential visit dates.

• Ensure all communication logs, call records, and identification details are properly documented and maintained.

• Conduct regular follow-ups with interested leads to maximize conversion and ensure a smooth admission journey.

• Generate inbound leads by actively posting in assigned Facebook groups and engaging with higher education-related content.

• Collaborate with the Admission and Marketing teams to align communication strategies and improve lead conversion rates.

• Achieve daily, weekly, and monthly KPIs related to calls, lead engagement, follow-ups, and conversions.

• Maintain strict confidentiality of student information and comply with company data management policies.

• Mobile bill,Over time allowance,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

* Attractive performance-based incentives and commission on lead conversion.

* Professional training and skill development opportunities.

* Career growth and promotion opportunities within the organization.

* Friendly, supportive, and performance-driven work environment.