IT Officer
Job Description
Title: IT Officer
Company Name: Helen Keller International (HKI)
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Contractual
Educational Requirements:
∎ Bachelor's Degree in computer science or Diploma in Computer Science or similar field or experienced with related field.
Job Context:
∎ Reporting to : IT Manager
∎ Duration : This is a regular full-time position, but the initial contract will be for one year; expected start date is in March 2020.
∎ Scope of Work: The IT officer will provide direct technical assistance and support to all HKI/BD staff and project staff for network, hardware and software issues. Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested. Capacity building of staff in terms of computer software uses, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance. Building in house web-based software as per organizational demand.
Job Responsibilities:
∎ Building in house web-based software as per organizational demand.
∎ Respond to user requests for service, troubleshoot problems and help develop solutions
∎ Support PC hardware components, desktop operating system software, and application software
∎ Perform minor repairs to equipment and arrange for other servicing needs
∎ Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors
∎ Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses
∎ Monitor backup systems and procedures to ensure data security
∎ Record activities, solutions and other responses to request for service
∎ Developing, creating, maintaining a database consistent with USAID rules/regulations
∎ Assist users in determining appropriate software solutions to meet needs
∎ Develop and provide user training for basic hardware and software use
∎ Provide backup technical support for network including router, firewall, and wireless access point
∎ Maintains open communication and positive working relationship with staff
∎ Perform other duties as assigned by the supervisor.
Additional Requirements:
∎ Experience with web-based software development, database creation, development, maintenance and execution
∎ Proficiency in computer applications: Net, C#, PHP, HTML 5, JavaScript, CSS, SQL or MySQL Microsoft SharePoint
∎ Ability to work independently with minimum supervision
∎ Any experience with USAID organizations' IT protocols, rules and regulations is welcomed
∎ Excellent writing skills in English.
Application Deadline: January 25, 2020
Company Information:
∎ Helen Keller International (HKI)
Category: IT/Telecommunication
Read Before Apply: Interested persons are requested to apply with a complete résumé (not more than 4 pages), cover letter stating your suitability for the position, contact telephone number, two referees and a recent passport size photograph. Applications should be sent to: The Head of HR at E-mail: [email protected]. Note: Please mention the position title in the subject line. Only short-listed candidates will be called for interview.
