Interpreter Services Manager

Job Description

Title: Interpreter Services Manager

Company Name: International Rescue Committee (IRC)

Vacancy: Not specific

Job Location: Cox's Bazar

Employment Status: Contractual

Educational Requirements:
∎ Minimum Bachelor's degree required in relevant field.

Experience Requirements:
∎ At least 5 year(s)

Job Context:
∎ Country: Bangladesh
∎ Department: Program Support, RSC Asia
∎ Contract length: Till 30th September 2024 (with possibility of extension subject to funding, program needs and performance of incumbent) Work Location: RSC-Asia, Cox`s Bazar Office, Bangladesh.
∎ Reporting to: Program Support Coordinator Expected Start Date: At Earliest
∎ Purpose:
∎ The Interpreter Services Manager will ensure the delivery of high-quality language interpretation and translation for USCIS Officers, RSC staff, and applicants to the US Refugee Admissions Program. Additional responsibilities include training, mentoring, and recruitment of new interpreters, monitoring and evaluation, and interpreter schedule management. The Interpreter Services Manager directly supervises the RSC Asia`s Bangladesh Interpreter program. This position reports to the Program Support Coordinator.

Job Responsibilities:
∎ Capacity building:
∎ Identify current and future language needs for RSC Asia, Bangladesh.
∎ Assess skills and suitability of existing interpreter resources.
∎ Manage all processes and practices for the interpreter program, including recruiting, training and onboarding, and retention.
∎ Supervises, assigns, reviews and evaluates the work of interpreters Conduct performance reviews and evaluations of interpreters.
∎ Ensure that all contract and staff interpreters have met all requirements prior to any USRAP activity engagement.
∎ Evaluate candidates for language competency in both English and the target language.
∎ Provide regularly scheduled interpreter training focusing on ethics, accuracy, impartiality, professionalism, confidentiality and attitude.
∎ Directly supervise all Interpreters
∎ Training:
∎ Provide ongoing training and feedback opportunities to direct reports and contract interpreters.
∎ Present regular training on the effective use of interpreters to RSC Asia staff
∎ Monitoring and Evaluation:
∎ Utilize RSC Asia monitoring tools to regularly assess Interpreter and RSC Asia staff adherence to best practices.
∎ Evaluate skills and performance of interpreters through regular monitoring activities.
∎ Conduct annual monitoring activities for all interpreters.
∎ Ensure team members and direct reports fully comply with the Integrity and Compliance Guidelines
∎ Interpreter Management:
∎ Ensure that interpreters have met all requirements prior to engagement with any USRAP assignments.
∎ Maintain accurate and current records of all interpreters including security checks, interview results, and other relevant information.
∎ Communicate and work effectively and cooperatively with partner agencies including the UNHCR and IOM as required.
∎ Act as the primary focal point for liaising with third-party interpreter providers
∎ Work closely with Program Support and/or Operations team to monitor interpreter payment.
∎ Conduct regular team meetings and ensure clear, consistent communication with interpreters.
∎ Perform other duties as assigned by supervisor

Additional Requirements:
∎ Resettlement processing or other NGO experience is preferred.
∎ Minimum 5 (five) years in management and leading a team.
∎ At least two years of relevant professional experience in interpretation services is required.
∎ Previous work in a multicultural environment is preferred.
∎ High level of professionalism while carrying duties per the USRAP Integrity and Compliance guidelines.
∎ Demonstrated ability to effectively manage time and meet deadlines, and work well under pressure in a fast-paced team environment.
∎ Ability to support activities through good listening and analytical skills.
∎ Able to juggle multiple tasks simultaneously.
∎ Strong communication skills with a demonstrated ability to communicate and work effectively and professionally with partners, colleagues, interpreters and refugee clients.
∎ Excellent interpersonal and cross-cultural communication skills
∎ Flexible and willing to learn and take on new tasks.
∎ Mature, positive attitude and able to work under pressure
∎ Excellent verbal and written English language skills required.
∎ Working knowledge of a Rohingya language is preferred.
∎ Computer Literacy -competence in Ms Office i.e. Word, Excel, and PowerPoint, Outlook desired
∎ Ability and willingness to travel when required.

Salary:
∎ Competitive Base Pay with Fringe Benefits (As per IRC National Pay Scale in Bangladesh)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 17 Jun 2023

Company Information:
∎ 10 Jun 2023
∎ International Rescue Committee (IRC)
∎ Business : The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. In more than 40 countries and in 26 U.S. cities, our dedicated teams provide clean water, shelter, health care, education, protection and empowerment support to refugees and displaced people. The International Rescue Committee (IRC) Founded in 1933. David Miliband, President and CEO of the International Rescue Committee, is a former Foreign Secretary of the United Kingdom.

Category: NGO/Development

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