Inquiries and Outreach Manager
Job Description
Title: Inquiries and Outreach Manager
Company Name: International Rescue Committee (IRC)
Vacancy: --
Age: Na
Job Location: Cox`s Bazar
Salary: Negotiable
Experience:
- At least 5 years
- The applicants should have experience in the following business area(s): NGO
Published: 2024-05-28
Application Deadline: 2024-06-06
Education:
Minimum Bachelor’s degree required in relevant field.
Requirements:
- At least 5 years
- The applicants should have experience in the following business area(s): NGO
Skills Required:
Additional Requirements:
Minimum 5 (five) years in management and leading a team.
Resettlement processing or other NGO experience is preferred.
At least two years of relevant professional experience in Inquiries and Outreach related services is required.
Previous work in a multicultural environment is preferred.
High level of professionalism while carrying duties per the USRAP Integrity and Compliance guidelines.
Demonstrated ability to effectively manage time and meet deadlines and work well under pressure in a fast-paced team environment.
Must be both team and detail oriented, flexible and able to achieve results in fast-paced, multi-cultural environment.
Maintain calm and resilient attitude when dealing with challenging situations.
Problem-solver who takes initiative to provide solutions.
High level of professionalism, integrity, and ability to maintain confidentiality.
Able to review and develop policies and procedures for the department.
Ability to support activities through good listening and analytical skills.
Strong communication skills with a demonstrated ability to communicate and work effectively and professionally with partners, colleagues, and refugee clients.
Able to manage team’s performance, providing regular constructive feedback and holding team members accountable.
Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities.
Excellent verbal and written English language skills required.
Computer Literacy –competence in Ms Office i.e. Word, Excel, and PowerPoint, Outlook desired
Ability and willingness to travel when required.
Understanding Rohingya language is preferred.
Responsibilities & Context:
Purpose:
The Inquiries and Outreach Manager is responsible for ensuring regular and consistent communication between the RSC Asia and refugee applicants via email, phone or in-person, and the Case Status Inquiry (CaSI) website. This position is responsible for ensuring RSC Asia’s written communication with applicants is professional and in compliance with the most recent SOPs used for processing refugee applications. This position supervises a team of inquiries and Outreach officers, and reports to the Program Support Coordinator.
Major Responsibilities
Program Delivery:
Manage the day-to-day workload and ensure timely responses of the Inquiries team.
Ensure work related to communications and inquiry processes is compliant with the most current Standard Operating Procedures (SOPs).
Oversee and assist with accurate data entry and dissemination of information received.
Implement quality control checks to maintain high accuracy with data entry.
Ensure error detection and correction through staff training and development of strong quality control mechanisms before correspondence is sent.
Follow-up on complex cases, coordinating with other departments and relevant coordinators as needed to ensure continued processing.
Communicate challenges and provide solutions in a timely manner to supervisors.
Coordinate completion of work and follow up with other colleagues, as necessary.
Other duties as assigned by Supervisor.
Staff Management, Training and Communication:
Maintaining a positive, empathetic, and professional attitude toward clients at all times.
Ensure professional coordination and communication, both internally and externally, to ensure cases are actioned as required.
Supervise and support Inquiries & Outreach Officers.
Responsible for quality control checks and providing feedback to staff on quality control issues in a timely manner.
Provide workflow improvement suggestions or performance feedback when required.
Conduct mid-year and annual Performance Management Evaluation activities.
Other duties as assigned.
Key Working Relationships:
Position Reports to: Program Support Coordinator
Position Directly Supervises: Inquiries & Outreach Officers
Indirect Reporting: Casework Coordinator, Case Processing Coordinator, Senior Program Coordinator, Director
Other Internal and/or external contacts:
Internal: All Bangladesh, Bangkok and Malaysia RSC staff
External: IOM, RPC, RAs, UNHCR, USCIS, and local partners as required
Department: Program Support, RSC Asia
Contract length: Till 30th September 2024 (with possibility of extension subject to funding, program needs and performance of incumbent)
Work Location: RSC-Asia, Cox’s Bazar Office, Bangladesh.
Reporting to: Program Support Coordinator
Expected Start Date: At Earliest
Click link at the bottom part of the ad to view detail job ad.
Job Other Benifits:
Remuneration Package: Competitive Base Pay with Fringe Benefits (As per IRC National Pay Scale in Bangladesh)
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: NGO/Development
