Information Officer

Job Description

Title: Information Officer

Company Name: International Rescue Committee (IRC)

Vacancy: --

Age: 18 to 60 years

Job Location: Cox`s Bazar (Ukhia)

Salary: --

Experience:

• At least 2 years

• Bachelor/Honors

• At least 2 years

• Age 18 to 60 years

Knowledge, Skills & Competences

• Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications

• An understanding of the power and importance of accurate information and the ability to exercise excellent judgment in ensuring all answers are accurate

• Strong organizational and time-management skills; proven ability to prioritize and deliver on time

• Strong analytic problem-solving skills

• Ability to work both independently and in a dynamic, cross-functional team

• Demonstrated ability to work effectively with stakeholders at all levels

• A team player

• Fantastic attention to detail

• Strong computer proficiency and well-acquainted with basic software tools - navigate autonomously in Windows, Android, and Microsoft Office Suite, and Google docs.

Experience (Including sector/industry)

• Minimum of 2 years of professional experience working ideally with refugees or displaced people in protection or a related field Specific Educational Qualification

• Bachelor’s degree in social science preferably in LLB, LLM or related field or advanced relevant technical knowledge (e.g., media, journalism, communication).

Language preference

• Good communication skills both verbal and written in English and Bengali

• People who have sound knowledge of Chittagonian dialect and culture will get preference

Program Brief

Founded in 1933, International Rescue Committee (IRC) is one of the world’s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development. 

IRC has been present in Bangladesh since 2017 and obtained registration with the NGOAB in March 2018. Since IRC obtained registration in March 2018, it has moved quickly to expand its integrated emergency health and protection response through both direct and partner-based programming focused on primary healthcare, women’s protection and empowerment, sexual and reproductive health, gender-based violence and child protection. Through 2018, the IRC’s response strategy will primarily target Rohingya refugees in Cox’s Bazar, while meeting the significant needs of both refugee and host populations, as already existing vulnerabilities are compounded by cyclical monsoon and cyclone seasons that impose additional threats to the lives and protection of those refugees as well as vulnerable host populations. IRC is growing its programming to cover education and livelihoods/DRR, as well as its geographic footprint in the host community and in other parts of the country.  

Purpose of the Role

The IRC’s Protection and Rule of Law (PRoL) program in Bangladesh helps to restore the dignity of individuals by providing them with a voice to claim their rights and entitlements, supporting them to seek remedies for their claims, and empowering them to hold justice institutions—informal or formal—to account. ‘Information is power’ – to claim rights and entitlements and restore individuals’ dignity. Information is the key in any context, which is more essential in the emergency and refugee context. The IRC is collecting, verifying, and analyzing client oriented, and protection concerned information, creating awareness, and providing information through its innovative Signpost program, a two-way communication approach to provide responsive and accessible information to humanitarian communities, refugees, asylum seekers, and crisis-affected communities around the world with accessible information. Aligned with the IRC’s innovative Signpost program two-way communication approach, the IRC in Bangladesh program will take a holistic approach to address information needs in refugee camps and host communities. The two-way communication approach is a useful information resource for people in need; it fosters more in-depth community engagement, more trust, and, most importantly, more utility for its users.

Work Station: Camp 21

Line Manager: Editorial Manager

Contract Duration: Till 30th November 2024

Key Responsibilities

• Collect, verify, and analyze client-oriented and protection concerns information and create community awareness (in the host and refugee community).

• Reply to questions/queries received at the information hubs with the help of an online/offline platform (containing articles and service maps) and Communication with Communities guidelines.

• Follow protocol to escalate any communication from vulnerable cases to Protection Specialists.

• Provide Feedback on (and translate noteworthy questions into English if required) and write an analysis (including responses to individual questions, trends in conversation, and information gaps) as per the guidance and reporting format.

• Share opinions, Feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis and local level advocacy.

• Collaborate with the Editorial Manager, and frontline staff team to develop thorough, well-researched response and information services.

• Analyze information gaps amongst communities (refugees & hosts) to feed into future content creation.

• Keep up to date with all the new information that we put out on an ongoing basis and attend regular training as required.

• Assist in conducting community-based protection, protection monitoring (FGD, KII, Household Survey, observation) etc.

• Assist the team in Individual Protection Assistance (IPA) and emergency responses e.g. PERU.

• Facilitate different capacity building initiatives for the CBP, volunteers, community leaders and service providers.

• Support team in monthly and project completion reports and need assessment approval.

• Prepare and support weekly and monthly field reports with Sr. Officer – Protection and support MEAL team.

• Support donor report and success stories.

• Any other duties as assigned by the supervisor.  

Deliverables

• Ability to conduct information gap assessments in various sectors to inform appropriate intervention and response to people’s queries.

• Ability to deliver information and collect feedback from communities on information needs.

• Ability to update provided information services and clients’ details in the IRC MEAL software

• Ability to draft weekly/monthly/quarterly reports and other project progress reports of high quality.

• Ability to support the protection activities of IRC.

• Effective coordination and collaboration with IRC internal sectors and other partners.

• Mobile bill,Medical allowance,Weekly 2 holidays,Insurance,Gratuity

• Two retention benefits in a year equivalent to two basic salaries