ICT Officer - Teknaf Base

Job Description

Title: ICT Officer - Teknaf Base

Company Name: Terre des hommes

Vacancy: 1

Age: at least 22 years

Location: Cox's Bazar (Teknaf)

Salary: Tk. 55800 - 62496 (Monthly)

Experience:
∎ At least 3 years

Published: 8 Oct 2024

Requirements:

Additional Requirements:
∎ Age at least 22 years
∎ Degree in computer science or equivalent training in information systems.
∎ Knowledge of ITIL
∎ Knowledge of Windows 11 in business
∎ Minimum 3 years’ experience in a similar position
∎ Proficiency in languages relevant to the position (English)
∎ Mastery of Microsoft Office tools (Office 365 environment would be a plus)
∎ Ability to write and maintain document databases
∎ Possible knowledge of scripting (e.g. PowerShell)
∎ Demonstrates autonomy, integrity, and honesty in his/her activities
∎ Respect deadlines
∎ Develops professional autonomy by following developments
∎ Demonstrates determination and proactivity in his/her professional commitment
∎ Ability to work in a team and show solidarity
∎ Ability to work in a matrix environment with reporting to the IT department at headquarters.
∎ Respect the values defined in the strategic plan: Courage, Ambition, Respect, Commitment
∎ Demonstrates autonomy and decision-making ability
∎ Cooperates and contributes to the achievement of objectives
∎ Ease of contact with users
∎ Good resistance to stress
∎ Is comfortable with intercultural communication
∎ Ability to step back from complex situations
∎ Provides support and advice to colleagues
∎ Training / Qualifications
∎ Experience
∎ Languages
∎ As well as the following specific business skills:
∎

Responsibilities & Context:
∎ He/she carries out in the delegation, part of the specific activities of the IS Support and IS Infra-structure group with a defined degree of autonomy in accordance with Tdh standards, policies, protocols, and procedures:
∎ He/she will be the interface between the delegation and the headquarters.
∎ He/she will provide technical, administrative, and analytical support for the IT services in the dele-gation.
∎ He/she participates in the reflection, planning and coordination of the implementation of projects, deployments, maintenance and support for the different environments and users in the delega-tion.
∎ He/she maintains the level of IT service defined by headquarters in consultation with his/her line manager in the delegation.
∎ He/she maintains, monitors, reports, and controls all the equipment, tools, and services of the In-formation System (IS) and guarantees the availability of the IS to users.
∎ He/she monitors (control, deployment, etc.) the IT equipment in the delegation and guarantees the availability of IT systems to users.
∎ He/she is to prepare procurement plan as per need assessment and implement the plan accord-ingly.
∎ He/she provides pedagogical support in the delegation.
∎ Ensures the implementation of good technical and procedural practices in the preparation, instal-lation, maintenance and repair of laptops, accessories for Windows
∎ Monitor, maintain, follow up and consolidate reports of all IT equipment, tools and services of the Information Systems (IS) and Telecommunications of the delegations in his/her area, in accord-ance with TDH standards, policies, protocols and procedures.
∎ Participate in the improvement of IT services by reporting major problems and issues raised in the delegation.
∎ Provides helpdesk and support for 1st and 2nd level infrastructure (Level 3 in Switzerland).
∎ Provide technical support for the management of incidents related to users or infrastructures of the delegations in the delegation at level 1 and 2. If necessary, liaise with HQ IS support for third level support, as well as with external suppliers, to ensure that any incidents or problems that cannot be resolved at his/her level are properly recorded and escalated.
∎ Provide pedagogical support (briefing, training and support, etc.) to users
∎ Provide advanced technical support to the logistic officer in charge of IT
∎ Ensures regular reporting to the functional manager on IT activities: deployment, projects and de-velopments in the delegation
∎ Update and publish and archive all user and ICT (Information and Communication Technology) documentation due to changes in IT infrastructure and services.
∎ Ensuring own continuous training for the development of skills
∎ Maintain the IT park of whole delegation and keep up to date information in the database.
∎ Report IT equipment inventory every month to Logistics Coordinator
∎ Support the logistics focal person for guiding the standard technical aspect for any IT equipment procurement
∎ Provide technical support to EMR software maintenance, upgradation and bugs fixing
∎ Monitor the IT service portal and take the lead to solve the issues in whole delegation
∎ Maintain a database for repair and maintenance of all the whole delegation and keep tracking of the after sales services.
∎ Implementation of SharePoint at Bangladesh delegation and orient to the user, following up the progress with user regularly.
∎ To work with new IT project launching in delegation with HQ.
∎ General responsibilities « Main Purpose»
∎
∎ Specific Responsibilities / Context « tasks »
∎

Skills & Expertise:

Compensation & Other Benefits:
∎ 2 Festival Bonus, Health & Life Insurance, Paternity/ Maternity leave, Severance Pay and others as per organisation policy.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Cox's Bazar (Teknaf)

Job Highlights:
∎ Contract Duration - till 31st August 2025 with the possibility of extension depending on availability of funds and performance.Expected start date as soon

Apply URL::

Apply Procedure:

Hard Copy:
∎ Application should include Curriculum Vitae, Motivation Letter, all academic certificates & professional experience certificates through an Application Link at below.Only a completed Application Form will be considered for short-listing. Short-listed applications will subsequently be called for written test and interviews.Tdh reserves the right to fill the role prior to the advertisement`s end date. As such, candidates are encouraged to apply at their earliest convenience.

Company Information:
∎ Terre des hommes
∎ House no: 52 (1st and 2nd Floor), Road no: 15, Block: D, Banani, Dhaka – 1213
∎ Terre des hommes Foundation (Tdh) is an International Non-Profit Private Organization operating in Bangladesh since 1974 in the fields of Child Protection, Healthcare, Nutrition, Emergency Relief, Water/Sanitation and Hygiene.

Address::
∎ House no: 52 (1st and 2nd Floor), Road no: 15, Block: D, Banani, Dhaka – 1213
∎ Terre des hommes Foundation (Tdh) is an International Non-Profit Private Organization operating in Bangladesh since 1974 in the fields of Child Protection, Healthcare, Nutrition, Emergency Relief, Water/Sanitation and Hygiene.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 15 Oct 2024

Category: IT/Telecommunication