HEAD OF LIABILITY OPERATIONS (VP – SVP)

Job Description

Title: HEAD OF LIABILITY OPERATIONS (VP – SVP)

Company Name: Al-Arafah Islami Bank PLC

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 12 years
• The applicants should have experience in the following business area(s): Banks

• Master’s / Bachelor’s degree in Business Administration, Finance, Economics, or related field.

• At least 12 years
• The applicants should have experience in the following business area(s): Banks

• Minimum 12–15 years of banking experience with at least 5 years in senior operations management.

• Strong knowledge of liability products, regulatory compliance, and banking systems.

• Proven track record of managing large teams and operational excellence initiatives.

Skills & Competencies

• Strong leadership and people management skills.

• In-depth understanding of banking regulations, AML/KYC requirements.

• Excellent analytical, problem-solving, and decision-making ability.

• Strong communication and stakeholder management skills.

• Proficiency in core banking systems and digital banking platforms.

Operational Management

• Lead and manage the end-to-end operations of liability products (savings, current, term deposits, foreign currency accounts, etc.)

• Oversee account opening, maintenance, closure, and related services (cheque books, debit cards, internet/mobile banking activation, standing instructions, etc.)

• Ensure smooth processing of local and foreign remittances, interbank transactions, and clearing operations.

• Manage document verification, scanning, and archival in line with regulatory and audit requirements.

Compliance & Risk Control

• Ensure full compliance with Bangladesh Bank regulations, internal policies, and international standards (AML/CFT, KYC, FATCA, CRS, etc.)

• Monitor operational risks and develop controls to minimize fraud, errors, and financial losses.

• Ensure timely reporting to regulators, auditors, and senior management.

Process Improvement & Technology

• Drive process standardization and automation to increase efficiency and reduce turnaround time.

• Collaborate with IT and Digital Banking teams for system enhancements and digitization of liability operations.

• Implement centralization of operations where feasible to reduce duplication and costs.

People Management

• Lead, motivate, and develop a high-performing team in liability operations.

• Provide training and guidance to staff on compliance, customer service, and operational best practices.

• Promote a culture of accountability, integrity, and service excellence.

Stakeholder Management

• Liaise with business units (Retail, Corporate, SME) to support product rollouts and operational requirements.

• Act as the point of contact for regulators, auditors, and senior management on liability-related operations.

• Work closely with Customer Service, Treasury Operations, and Risk Management for smooth coordination.

Key Performance Indicators (KPIs)

• Accuracy and turnaround time of liability transactions.

• Compliance score (audit, regulatory, internal compliance findings)

• Reduction in operational risk events and financial losses.

• Customer service ratings related to account and deposit operations.

• Process improvement and cost optimization initiatives implemented.