Job Description
Title: Front Office Shift In-Charge
Company Name: Radisson Blu Dhaka Water Garden
Vacancy: 01
Age: 25 to 32 years
Location: Dhaka
Minimum Salary: Negotiable
Experience:
∎ 2 to 5 years
∎ The applicants should have experience in the following business area(s):Hotel, Resort
Published: 3 Mar 2025
Education:
∎ Bachelor/Honors
∎ Diploma in Hospitality Management/ Hotel Management would be added advantage.
Requirements:
Additional Requirements:
∎ Age 25 to 32 years
Responsibilities & Context:
∎ Greets guest and processes hotel registration.
∎ Keeps current knowledge and promotes hotel accommodations, services and area attractions.
∎ Responds to customer inquiries for information.
∎ Arranges for services requested by the guest by working with other departments as appropriate.
∎ Stays current with developments in the hotel by reviewing and updating the communication log.
∎ Offers guests updated rooms and promotes hotel amenities, food & beverage outlets and services.
∎ Makes reservations in accordance with hotel's yield management practices.
∎ Processes customer credit at check-in in accordance with hotel policy.
∎ Identifies and records special billing instructions and notifies Accounting.
∎ Obtains appropriate approvals and signatures.
∎ Follows hotel policy on cash banks.
∎ Check on room availability and house status.
∎ Verifies sell-out and near sell-out nights with reservations.
∎ Communicates with housekeeping to ensure room availability and changes in house status; works to ensure that the room assignments are made to provide the customer with the best possible experience.
∎ Ensures smooth transition through shift changes and relays all pertinent information to relieving supervisor.
∎ Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
∎ Keeps Manager promptly and fully informed of all problems or unusual matters of significance.
∎ At all times projects a favorable image of the Hotel to the public.
∎ Achieving Rev Par Goals.
∎ Customer Satisfaction and Loyalty Goals (Medallia Score, Comment Cards, Annual Quality Review).
∎ Collaborate with the team to achieve Departmental KPIs.
∎ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
∎ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
∎ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
∎ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
∎ Performs other duties required to provide the service brand behavior and genuine hospitality
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Contractual
Job Location: Dhaka
Company Information:
∎ Radisson Blu Dhaka Water Garden
∎ Airport Road, Dhaka Cantonment, Dhaka
∎ Five Star International Hotel
Address::
∎ Airport Road, Dhaka Cantonment, Dhaka
∎ Five Star International Hotel
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 11 Mar 2025
Category: Hospitality/ Travel/ Tourism
