Front Office Manager

Job Description

Title: Front Office Manager

Company Name: Hotel Nice International

Vacancy: 2

Age: 28 to 45 years

Job Location: Rajshahi (Rajshahi Sadar)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant

• Only Graduate from Tourism and Hospitality Management.

• At least 3 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant

• Age 28 to 45 years

• Great interpersonal and communication skills.

• Excellent problem-solving skills.

• Have a good knowledge of all systems and standard operating procedures of front office.

• Monitor customer satisfaction (Guest Feedback, Social Media Review).

• Manages and motivates the Front Office team to provide a high standard of service for customers.

• Maintains master key control.

• Welcomes guests and fosters customer loyalty through his/her friendly manner.

• Develops high quality relationships with guests throughout their stay.

• Guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

• Enforces all cash-handling, check-cashing, and credit policies.

• Provide high level of customer service and maintain a high profile in the day-to-day front office operations.

• Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

• Integrates and trains employees, providing support for skills development.

• Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and punctual.

• Ensures that the workplace remains clean and tidy.

• Maintain office equipment such as computer, Photocopy machine, POS Machine, Printer etc.

• Monitor front desk and ensure all employees comply with all security procedures for visitors.

• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

• Enforcing all cash-handling, checking, and credit procedures. Client services or management experience.

• Ensures that guest documentation and information is available and up to date.

• Any other duties assigned.