Front Desk Officer (Hospital)

Job Description

Title: Front Desk Officer (Hospital)

Company Name: Evergreen Eye Hospital

Vacancy: --

Age: 20 to 30 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Hospital

• Higher Secondary
• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Hospital

• Age 20 to 30 years
• Only Female

• The applicants should have experience in the following business area(s): Clinic, Diagnostic Centre, Hospital.

• Must have basic knowledge of understanding doctors’ prescriptions and identifying the required diagnostic tests.

• Must be skilled in handling patients and managing the front desk.

• Must be able to work in morning, evening, and night shifts.

• The candidate must work as a full-time employee; part-time employment elsewhere is not allowed.

• Basic computer skills (MS Office, ERP software).

• Welcome patients and visitors warmly and provide necessary assistance with professionalism.

• Provide accurate information about hospital services, departments, doctors’ schedules, and test fees.

• Read doctors’ prescriptions carefully, identify required tests, and explain them to patients.

• Prepare and clarify invoices for registration, consultation, pathology/radiology tests, and pharmacy bills.

• Maintain daily updates of inpatient bed charges, doctor visits, and medicine expenses.

• Inform patients or guardians about total bills and advance payments regularly.

• Handle patient inquiries or complaints patiently and escalate issues to management when needed.

• Ensure cleanliness and order at the front desk and reception area.

• Safeguard patient files, reports, and other hospital documents with care.

• Respond promptly to emergency cases to facilitate urgent care or admission.

• Follow hospital policies and protocols strictly and coordinate effectively with all departments.