Front Desk Executive

Job Description

Title: Front Desk Executive

Company Name: Novera Specialized Hospital, Gazipur

Vacancy: 8

Age: 22 to 35 years

Job Location: Gazipur (Gazipur Sadar)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic
• Freshers are also encouraged to apply.

• Age 22 to 35 years

We are seeking a professional and welcoming Front Desk Executive to be the first point of contact for our facility. You will play a crucial role in managing patient flow, handling inquiries, and ensuring a seamless administrative experience for our visitors and staff.

Educational Qualifications

● Bachelor’s degree in any discipline.

Experience Required

● 1–3 years of experience in customer service or a hospital front desk environment.

Key Responsibilities

● Patient Coordination: Efficiently handle patient registration, check-ins, and the scheduling of appointments.

● Communication Hub: Manage incoming phone calls and inquiries, providing accurate information and directing visitors to the appropriate departments.

● Front Desk Management: Maintain the organization and cleanliness of the front desk area, ensuring all administrative tasks are completed promptly.

● Documentation: Collect and update patient demographic and insurance information accurately within the hospital system.

● Visitor Support: Greet patients and visitors with a helpful attitude, assisting with any immediate needs or concerns upon arrival.

Required Skills & Competencies

● Excellent verbal and written communication skills.

● Strong organizational and multitasking abilities in a high-traffic environment.

● Proficiency in basic computer applications and office equipment.

● A professional appearance and a customer-centric, empathetic approach.