Front Desk Customer Relationship Officer (CRO)

Job Description

Title: Front Desk Customer Relationship Officer (CRO)

Company Name: GMC Studies

Vacancy: 4

Age: 18 to 30 years

Job Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Call Center
• Freshers are also encouraged to apply.

• HSC
• Bachelor/Honors

• At least 1 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Call Center
• Freshers are also encouraged to apply.

• Age 18 to 30 years

•         Proven experience in a customer service or sales role.
•         Strong communication and interpersonal skills.
•         Excellent problem-solving abilities.
•         Ability to multitask and prioritize tasks effectively.
•         A positive attitude and a passion for providing exceptional customer service.

Company: GMC Studies Bangladesh - Your Gateway to Global Education

GMC Studies is a leading student consultancy firm specializing in sending students abroad for higher education. We are currently seeking dynamic and enthusiastic individuals to join our team as Front Desk Customer Relationship Officers (CRO).

Career Objective:We are looking for motivated CROs to join our team, responsible for building and maintaining strong relationships with customers. The ideal candidate will act as a liaison between the company and its customers, focusing on service sales, handling inquiries, resolving complaints, and ensuring a positive customer experience.

Responsibilities:

•         Welcome all visitors and students into the front office in a professional manner and maintain records related to Front Desk Operations.
•         Maintain all visitor and student logs.
•         Build and maintain strong, long-lasting customer relationships.
•         Understand customer and student needs and recommend solutions or products that best meet their objectives.
•         Keep accurate records of customer and student interactions and transactions using WhatsApp.
•         Stay up-to-date with service knowledge, industry trends, and competitors.
•         Make calls to leads and provide information to prospective students about our services.
•  Create new clients and students.
•         Manage social media queries.
•         Be willing to visit for marketing work or to meet client demands.Additional Requirements:
•         Proven experience in a customer service or sales role.
•         Strong communication and interpersonal skills.
•         Excellent problem-solving abilities.
•         Ability to multitask and prioritize tasks effectively.
•         A positive attitude and a passion for providing exceptional customer service.

• Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

15 Days/Yearly Paid Leave after Provision Period.