Executive/Sr. Executive- Customer Service

Job Description

Title: Executive/Sr. Executive- Customer Service

Company Name: Sanmar Properties Ltd.

Vacancy: --

Age: Na

Job Location: Chattogram (Chattogram Sadar)

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Real Estate

• Bachelor of Business Administration (BBA)

• 2 to 4 years
• The applicants should have experience in the following business area(s): Real Estate

-2 to 4 years of experience in customer service in a real estate company.

-Strong communication and problem-solving skills.

-Ability to work collaboratively within a team.

-Customer-focused approach with a commitment to excellent service.

About the Role:

We are pleased to announce one key position within our Customer Service Department at Sanmar Properties Ltd. We are looking for dedicated professionals to join our dynamic team, with a focus on building and maintaining excellent customer relationships.

Company Background:

Sanmar Properties Ltd. is a renowned property development company operating since 1999, making us a trusted name in the industry for over two decades with a portfolio of large-scale developments in both Dhaka and Chittagong specializing in high-end and luxury properties. We pride ourselves on delivering exceptional quality and craftsmanship in every project we undertake.

Why Join Sanmar:

1. Exceptional Working Environment:  At Sanmar, we promote a culture of professionalism, innovation, and excellence. Our team enjoys a supportive and dynamic work environment where creativity is encouraged, and ideas are valued.

2. Opportunity for Growth:  Joining Sanmar means being part of a company that is committed to the professional growth and development of its employees. We offer ample opportunities for advancement and career progression within the organization.

3. Prestigious Projects:  As one of the leading property developers, Sanmar is involved in prestigious projects that push the boundaries of design and innovation. Joining our team means contributing to iconic and landmark developments that leave a lasting impact on the communities we serve.

4. Visionary Leadership:  With a vision to be one of the finest developers in the industry, Sanmar is led by visionary leadership that is dedicated to achieving excellence in every aspect of our business. Join us to contribute and develop the future of real estate in Bangladesh.

Role Overview:

The Customer Service Executive/ Sr. Executive plays a pivotal role in managing direct relationships with existing customers in our real estate company, serving as the primary point of contact for inquiries, support, and issue resolution. This position requires exceptional communication and interpersonal skills to build rapport with clients, actively listen to their needs, and provide tailored solutions. Executives will navigate various customer accounts, addressing concerns effectively and efficiently, while ensuring a high level of customer satisfaction. They must demonstrate strong problem-solving abilities, attention to detail, and a proactive approach in managing client expectations. Additionally, working closely with the Customer Service Team Leader is essential for reporting customer feedback and insights, contributing to overall service improvement and client retention efforts. A background in real estate or familiarity with the industry is advantageous, enabling executives to handle nuanced customer interactions with confidence and professionalism.

Core Responsibilities

-Manage a portfolio of customer accounts.

-Respond to customer inquiries in a timely and professional manner.

-Coordinate with the Team Leader and internal teams to support departmental objectives.

-Maintain accurate and updated records of customer interactions, feedback, and service outcomes.

Core Benefits

* Festival Bonus

* Mobile Allowance

Other Benefits as per company policy