Executive - ServiceDesk

Job Description

Title: Executive - ServiceDesk

Company Name: Team Group

Vacancy: 1

Age: 25 to 35 years

Job Location: Dhaka (Mirpur 7)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Retail Store, IT Enabled Service, Garments, Buying House, Real Estate, Group of Companies, Garments Accessories

• Bachelor of Science (BSc) in Computer Engineering
• Diploma in Computer in Computer Science

• 3 to 5 years
• The applicants should have experience in the following business area(s): Retail Store, IT Enabled Service, Garments, Buying House, Real Estate, Group of Companies, Garments Accessories

• Age 25 to 35 years

• Install, Configure & Manage all devices & service in access layer.

• Troubleshoot and level one support end user software, solution, antivirus, operating system related issues.

• Use the defines tools to manage end user support and report.

• Renovation and new deployment work of entire group.

• Ensure security of End use of the entire organization.

• Update and patch management of end user equipment.

• Application & ERP solution implementation and it’s smooth operation in the context of infrastructure.

• Keep track of IT asset from accusation to disposal of end user equipment’s of his site and send report as required.

• Ensure backup & restoration of end user devices.

• Manage vendor for warranty and servicing of IT equipment

• Incident & change report

• SOP, build document, project doc, issue register etc.