Executive Office (Airlines Ticketing & Visa Processing)

Job Description

Title: Executive Office (Airlines Ticketing & Visa Processing)

Company Name: Zishan Overseas Tour & Travel

Vacancy: 10

Age: 26 to 40 years

Job Location: Dhaka (Motijheel)

Salary: --

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Travel Agent, Immigration/Visa Processing

• HSC
• Bachelor of Science (BSc)
• Master of Science (MSc)

• 2 to 6 years
• The applicants should have experience in the following business area(s): Travel Agent, Immigration/Visa Processing

• Age 26 to 40 years

• Proven working experience in the Reservation & Ticketing Department.
• Excellent knowledge of Sabre and Galileo.
• Know issues, reissues, and refunds.
• Well-versed in various areas of travel (domestic, international, online booking, group booking).
• Ability to present and communicate with clients effectively.
• Good Communication skills (both oral and written).
• An outgoing, confident, and energetic personality.
• Must have to be experience with air ticketing software GDS.
• Provide excellent customer service to passengers by assisting them with ticket purchases, changes, cancellations, and inquiries about flights, fares, schedules, and policies
• Sell airline tickets to customers either in person at the ticket counter, over the phone, or online through the airline`s reservation system.
• Manage flight reservations, including booking, confirming, and modifying reservations as per customer requests.
• Calculate fares, taxes, and fees accurately based on the passenger`s itinerary, travel class, and any applicable discounts or promotions.
• Issue electronic or paper tickets to passengers after confirming their bookings and collecting payment.
• Process payments for ticket purchases, including cash, credit/debit cards, vouchers, and other forms of payment accepted by the airline.
• Provide passengers with up-to-date information about flight status, delays, cancellations, and alternative travel options in case of disruptions.
• Assist passengers with baggage-related inquiries, including baggage allowances, fees, restrictions, and lost or delayed baggage issues.
• Inform passengers about special promotions, upgrades, and additional services offered by the airline, aiming to maximize revenue opportunities.
• Maintain accurate records of ticket sales, reservations, transactions, and other relevant data in the airline`s reservation system or database.
• Collaborate with other airline staff, including ground crew, cabin crew, and airport authorities, to ensure seamless operations and a positive travel experience for passengers