Executive, Churn & Retention
Job Description
Title: Executive, Churn & Retention
Company Name: M2M Communications Ltd.
Vacancy: 2
Age: Na
Job Location: Dhaka
Salary: Tk. 14000 - 15000 (Monthly)
Experience:
- At least 1 years
Published: 2024-11-09
Application Deadline: 2024-12-09
Education:
Minimum of Honors/Bachelor’s Degree from any discipline.
Requirements:
- At least 1 years
Skills Required:
Additional Requirements:
One year of working experience in bill collection or other communication-based positions.
Preferred
Strong understanding or working experience in finance.
Associate degree or higher in communication or finance.
Responsibilities & Context:
M2M Communications Ltd is one of the pioneer vehicle (GPS) tracking and IT-based service providers in Bangladesh. (www.m2mbd.com)
Job Context: It is a requirement for one executive, who will be staying in the office.
Job Descriptions / Responsibility
Track accounts with unpaid bills, gathering information when possible and creating reports to present to managers every week.
Contact clients who have failed to pay their bills through calls and emails and eventually personal visits.
Negotiating with customers to renew contracts and retain business.
Writing and presenting customer behavior reports.
Solicit payment of bills through negotiation and professional communication, remaining tactful, sympathetic, and respectful at all times.
Relay information regarding clients’ options, including information about the financing options we and others offer that may help them repay their bills.
Listen to clients and collaborate to create a strategy that works with their needs and schedules to get their bills repaid quickly and effectively.
Answer client inquiries about payment, services, and financing options clearly and precisely to help them understand their options.
Enter information into corporate spreadsheets once the bill has been paid and submit reports of account information.
Complete minor administrative duties before and after interacting with clients, including paperwork and the creation of special account reports.
Job Other Benifits:
As per company policy.
Salary: BDT 14000-15000 (Based on experience)
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Accounting/Finance
